At a Glance
- Tasks: Lead the development of a new Family Support programme and manage a team of Family Support Workers.
- Company: UP-Unlocking Potential delivers therapeutic programmes for children with social, emotional, and mental health needs.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to make a real impact in the community.
- Other info: Diverse and inclusive team; commitment to safeguarding children is essential.
- Why this job: Shape a new service and empower families while fostering collaboration and resilience.
- Qualifications: Ideal for qualified Social Workers or experienced professionals in family support services.
The predicted salary is between 34000 - 42000 £ per year.
Join to apply for the Family Support Service Manager role at UP-Unlocking Potential 1 week ago Be among the first 25 applicants Join to apply for the Family Support Service Manager role at UP-Unlocking Potential About UP Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive. About UP Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive. Mission We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential Values Trust We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based. Collaborative Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people. Empowering We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community. Nurturing We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential. Impact We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers. Overview We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this. We are seeking an experienced and passionate Family Support Manager to play a pivotal role in establishing our new Family Support programme. Your initial focus will be leading on the development of the service, implementing policies and procedures, building referral pathways, and recruiting a team of skilled Family Support Workers. Once the service is established, you will manage a high-quality programme providing support and guidance to families facing complex challenges. Your role will involve overseeing a team of Family Support Workers, case management, fostering effective collaboration with internal and external multidisciplinary teams, and leading the service under a shared vision to ensure the well-being of children and their families. Using a restorative approach, you will develop strong relationships to support families and empower them to take an active role in their own support plans and interventions, helping them build resilience and make informed decisions. A commitment to safeguarding excellence will be at the heart of everything you do. This role would be an exciting opportunity for a qualified Social Worker or an experienced professional with a background in setting up and developing family support services. It offers a genuine opportunity to shape a new service and build an impactful team to make a real difference in the lives of children, young people, and their families. Position: Hours: Full time: 5 days, 37.5 hours per week. On call rota to be agreed. Contract: Fixed Term. Contract initially until August 2026. Potential to extend on a rolling annual basis for a further 2 years Location: Hybrid: UP\'s London Bridge Head Office (for meetings, team days and training etc), travel across London as required, remote working Salary range: Circa. £40,000 - £50,000 Manager: CEO & Clinical Director Requirements: Please see the Candidate Pack for further information regarding the responsibilities of this role and the Person Specification. Other information: Closing date: 12pm Tuesday 20th May Please make your application by submitting your CV along with a cover letter which clearly demonstrates how you meet the person specification criteria (we will be shortlisting candidates closely against the person specification) UP are committed to the safeguarding of children and all roles are subject to safer recruitment practices, including an enhanced Disclosure and Barring Service (DBS) check Our team is diverse and everyone is welcome. Our children and families and staff come from a wide range of backgrounds and we value the unique contribution that each individual can bring to UP. We strongly believe that a diverse and inclusive team is vital to our work, and we welcome applications from all sectors of the community Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Individual and Family Services Referrals increase your chances of interviewing at UP-Unlocking Potential by 2x Get notified about new Support Manager jobs in London, England, United Kingdom . 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Family Support Service Manager in London employer: UP-Unlocking Potential
At UP-Unlocking Potential, we pride ourselves on being an exceptional employer dedicated to fostering a nurturing and collaborative work environment. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to shape impactful services for children and families in London. With a focus on trust, empowerment, and community engagement, we offer a meaningful career path where your contributions truly make a difference.
Contact Details:
UP-Unlocking Potential Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Support Service Manager in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at UP-Unlocking Potential.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from UP-Unlocking Potential!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like UP-Unlocking Potential, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at UP-Unlocking Potential or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Family Support Service Manager in London
Leadership Skills
Experience in Family Support Services
Knowledge of SEMH Needs
Case Management
Policy Development
Team Building and Recruitment
Collaboration with Multidisciplinary Teams
Restorative Approach
Strong Communication Skills
Empowerment Techniques
Safeguarding Practices
Data-Driven Decision Making
Conflict Resolution
Emotional Intelligence
Community Engagement
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to UP-Unlocking Potential:Before hitting send, make sure to tailor your application specifically to UP-Unlocking Potential! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at UP-Unlocking Potential
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
