Operations Associate (Instructional Content) - 12-Month Maternity Cover

About the role

We are on a mission to build the most effective multimedia learning experiences in the world, and we need your expertise to make it happen. Our Content and Learning team is hard at work creating our first wave of GCSE Science courses, and improving our existing A-Level offering.

Our courses are each made up of hundreds of short animated videos, along with interactive quizzes to consolidate learning and test understanding. In the Content Operations function, we ensure that this content development process runs to schedule, and that everyone in the wider team has what they need to work at their best. We also process and action feedback from our thousands of students, to make our world‑class content even better.

As a Content Operations Associate, you\’ll work across three main areas:

• Project coordination: allocate work to Subject Leads, Content Developers and freelance contractors, helping the team stick to deadlines and budget constraints
• Content improvement processes: triage, allocate, review and track improvements to existing content
• Content management: use our back end Admin pages to ensure all lessons and quizzes are in the right place.

Where appropriate, we develop and use generative AI tools to assist Content Developers in their workflow. As part of the Content Operations team, you will help us test and iterate tools like these.

We’re a small company (<50>

If you’re a quick learner, passionate about education, and are always looking for ways to improve what’s around you, this role is for you.

About us

Up Learn has built the world’s most effective learning experience, combining cognitive science, instructional theory, and artificial intelligence.

• Effective: 97% of students who complete Up Learn courses achieve an A*/A, starting from grades as low as Ds and Es
• Engaging: Over 13 million hours of learning completed
• Scaling: Tens of thousands of students, 800+ schools, and growing partnerships with universities, charities, and MATs

We are a strong team of around 50 employees, backed by investors like Forward Partners and the Branson family (Virgin). For every student who pays, we give a full scholarship to a student who can’t.

About you

You’re a problem solver, able to take a step back and evaluate the best way to approach a challenge. You’re confident in learning new tools and applying them quickly. You thrive in a fast‑paced environment, where your work has a direct impact on students’ success and colleagues’ experiences at work.

You might be a recent university graduate, or someone with some administrative or operations experience looking to apply your skills in EdTech.

You should be:

• Passionate about education and technology
• Quick to learn new software and production workflows
• Comfortable switching between technical and people tasks
• Detail‑oriented with high standards for accuracy
• Excited about contributing to a mission‑driven, collaborative team

Responsibilities

Project coordination

• Collaborate with a small team to meet weekly, monthly and quarterly deadlines.
• Track and report on project progress and costs relative to expectations
• Plan work allocation for our team of specialist freelance contractors
• Take a data‑driven approach to process improvements

Content Improvement Processes

• Triage reports from students and teachers regarding errors with existing video and quiz content
• Allocate fixes to subject matter experts
• QA and track these fixes

Content management

• Use various admin pages to ensure that all content is in the right place, and has the correct metadata

We know that the right person might not tick every box below. If you believe you’re a great fit and are ready to learn, we encourage you to apply.

Essential

• Ability to quickly learn new tools
• Familiarity with MS Excel or Google Sheets
• Clear and accurate written communication
• Strong attention to detail and commitment to quality
• Ability to manage time effectively and work to deadlines
• Strong academic track record (ideally in one or more of the subjects Up Learn offers)

Non‑essential, but relevant to the role

• Project coordination experience
• Office management experience
• Multimedia content development skills (audio or video editing/production, animation, etc)
• Experience using AI tools and workflows
• Coding skills

We provide a great set of benefits that all focus on helping Up Learn team members lead healthy and fulfilling lives.

Working at Up Learn gives you:

🤸 ♂️ Awesome colleagues! We’ve put together a cracking team, and now you’re part of it you’ll shape the future of it

💚 Meaningful, fulfilling and engaging work that has an immediate positive impact on tens of thousands of students and the potential to impact millions of students

🧠 The opportunity to build the future of education and accelerate the advance of humanity’s ability to learn

💪 Opportunities to learn and develop a wide range of skills e.g. instructional design, learning theory, animation software

🥇 Flexible working: Up Learn supports a hybrid working environment with two days in the office per week (one team day and one company day) and the rest is up to you!

Key benefits:

💰 A competitive salary

🌴 ~35 days of paid holiday per year made up of: 26 days of bookable holiday, plus bank holidays, plus unlimited ‘extra days’ (i.e. if you need a few more days, no problem)

🦷 Level 6 (highest level) dental insurance

☕ Paid‑for coffee breaks (a great chance to get to know the team)

🏃 Paid‑for sporting activities like 5‑a‑side football games, badminton games, monthly CrossFit sessions as well as an in‑office shower to make it easier to participate

⭐ A spacious and bright private office in Old Street, with coffee, a selection of teas and unlimited snacks and drinks

📖 Unlimited budget for any work‑related books you need

👨 👩 👧 Family access to Up Learn: your family and close relatives get unlimited access to any Up Learn course for free!

Our core values:

Live for Learning: we are open‑minded and have a never‑quenched thirst for learning, expanding our experiences, getting feedback, iterating and improving

Strive for Consistent Excellence: we hold an extremely high standard, pay attention to the details and take pride in consistency

Objective and Rational: we think from first principles, avoid biases, use believability, regulate our emotions and are obligated to dissent when we disagree

Relentlessly Resourceful: we are honey badgers, we don’t give up, we work smart and get the job done

Caring and Compassionate: we demonstrate care and compassion for ourselves, each other and for students