At a Glance
- Tasks: Assist customers with transactions and provide outstanding service in a busy retail environment.
- Company: UOE is a leading independent stationery and Post Office retailer, thriving since 1983.
- Benefits: Enjoy competitive pay, comprehensive training, and fast-track career progression in a fun team.
- Other info: Interviews from 21st-25th July; training starts in August. Weekend shifts are expected.
- Why this job: Join a supportive community-focused company that values your skills and offers growth opportunities.
- Qualifications: 2 years of retail experience required; positive attitude and strong numeracy skills are essential.
- Experience
About the job
Retail & Post Office Assistant
- Please note, if you currently work in a Post Office DMB Branch which is being transferred to UOE please apply using the following link: https://bit.ly/3SWIU72]. If you are not currently employed in a Post Office DMB branch, please continue below. Thank you!
About Us
UOE has been helping people get things done since 1983, and today, we’re one of the UK’s leading independent stationery and Post Office retailers. Our stores are bustling hubs of the community where we provide expert service, top-quality stationery, and essential Post Office services to the local areas.
And we’re growing across London and the Home counties, with the takeover of 30 new Post Offices we\'re excited about the future for us, our customers and for you!
We’re looking for Retail & Post Office Assistants to join our teams and help deliver a fast, friendly, and expert customer experience every single day. If you thrive in a busy environment, enjoy helping people, and have a keen eye for detail, this could be the perfect role for you.
What You’ll Do:
- Assist customers with Post Office transactions and stationery purchases
- Provide outstanding customer service with a friendly and professional approach
- Accurately handle cash and process payments
- Keep the store organised, well-stocked, and welcoming
- Work as part of a tight-knit team in a fast-paced retail environment
What We’re Looking For:
- Retail experience is a must – if you’ve worked in a busy store before, you’ll fit right in - we prefer a minimum of 2 years prior retail experience
- A positive attitude, great communication skills, and a genuine passion for customer service
- Post Office experience is great, but not essential – we’ll give you full training
- Strong numeracy skills and attention to detail – accuracy matters!
- The right to work in the UK for at least 12 months from your start date
- The ability to lift and carry up to 12kg (those parcels don’t move themselves!)
- You must be able to pass an enhanced DBS check
What We Offer:
Full-time, permanent role with competitive pay & government recommended pension.
Comprehensive training – no Post Office experience needed
Fast-track career progression – we love to promote from within.
A fun, friendly, and supportive team environment.
This branch operates 7 days a week, so you\'ll be expected to work some weekend shifts on Saturdays and Sundays.
You may also be asked occasionally to work in a store within 15-30 minutes travel from this location to cover staff leave and sickness.
Important information
- Interviews will be held between 21st July – 25th July in London
- If you are successful, training for this role will take place over the week commencing 11th or 18th August.
- Start dates for this role is from 26th August.
Please only apply for this role if you are available on the above dates.
Our Culture
At UOE, our culture is shaped by three core values:
- Expert & Trusted – We know our stuff and do what we say we’ll do
- Hub of the Community – We’re here for our customers and each other
- Surprisingly Fun! – We take our work seriously, but not ourselves
These values guide everything we do — from how we work together to how we serve our community. We’re looking for people who not only have the skills for the role, but who also genuinely connect with what we stand for.
We’re also committed to building an inclusive and supportive workplace, where people of all backgrounds, identities, and abilities feel respected, valued, and able to thrive. If you need any reasonable adjustments during the application or interview process, just let us know — we’re here to help.
If you\'re ready to bring your skills, enthusiasm, and great customer service to a company that values its people, apply today!
Working at UOE Store
We are UOE
UOE is one of the UK’s fastest growing independent retailers, combining award-winning stationery stores with full-service Post Offices. With a proud heritage dating back to 1983, we’re a people-powered business that puts community and customers at the heart of everything we do. We\'re expanding to 40 stores and beyond through an ambitious growth and transformation programme — reimagining the high street with vibrant, modern retail stores. Our culture is driven by our core values: Expert & Trusted, Hub of the Community and Surprisingly Fun! Join us and help shape the next chapter of UOE #J-18808-LjbffrRetail and Post Office Assistant in London employer: UOE
UOE is an exceptional employer that prioritises employee growth and community engagement, making it a fantastic place to work as a Retail and Post Office Assistant in Hampstead. With competitive pay, comprehensive training, and a strong emphasis on promoting from within, UOE fosters a fun and supportive team environment where your contributions are valued. Join us in shaping the future of retail while enjoying a fulfilling career in a vibrant community hub.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Post Office Assistant in London
✨Tip Number 1
Familiarise yourself with UOE's core values: Expert & Trusted, Hub of the Community, and Surprisingly Fun! During your interactions, whether in person or online, demonstrate how you embody these values to show that you're a great cultural fit.
✨Tip Number 2
Highlight your retail experience by preparing specific examples of how you've provided excellent customer service in busy environments. This will help you stand out as someone who can thrive in their fast-paced stores.
✨Tip Number 3
If you have any experience with Post Office transactions, be sure to mention it! Even if it's not required, showing familiarity with the processes can give you an edge over other candidates.
✨Tip Number 4
Prepare for the interview by thinking about how you can contribute to the community aspect of UOE. Consider ways you can engage with customers and enhance their experience, as this aligns with their mission.
We think you need these skills to ace Retail and Post Office Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your retail experience, especially any roles where you provided customer service. Use specific examples to demonstrate your skills and achievements in a busy retail environment.
Craft a Strong Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention UOE's core values and explain how your personal values align with theirs. Be sure to include why you are passionate about providing excellent customer service.
Highlight Relevant Skills:In your application, emphasise your strong numeracy skills and attention to detail, as these are crucial for handling cash and processing payments accurately. Mention any experience you have with Post Office transactions if applicable.
Prepare for the Interview:If selected for an interview, be ready to discuss your previous retail experiences and how you handled challenging customer situations. Familiarise yourself with UOE's services and think of questions to ask about their culture and training opportunities.
How to prepare for a job interview at UOE
✨Show Your Customer Service Skills
As a Retail and Post Office Assistant, customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles. Highlight your ability to handle difficult situations with a positive attitude.
✨Demonstrate Your Retail Experience
With a minimum of 2 years retail experience required, make sure to discuss your past roles in detail. Talk about specific tasks you handled, such as cash handling or stock management, to show you're well-equipped for the job.
✨Emphasise Teamwork
This role involves working closely with a team, so be ready to discuss your experiences in collaborative environments. Share instances where you contributed to team success or helped colleagues during busy periods.
✨Align with Company Values
UOE values being expert, trusted, and community-focused. Research these values and think about how your personal values align with them. Be ready to express why you want to work for a company that prioritises community and fun.
