At a Glance
- Tasks: Manage operations and facilities for 40+ retail sites, ensuring top-notch customer experiences.
- Company: Fast-growing, award-winning independent retailer with a mission to revitalise high street retail.
- Benefits: Inclusive workplace, supportive culture, and opportunities for personal and professional growth.
- Other info: Join a dynamic team committed to innovation and excellence in retail.
- Why this job: Be a key player in transforming retail and making a real impact in the community.
- Qualifications: Strong relationship-building skills and experience in operations or facilities management.
The predicted salary is between 30000 - 40000 € per year.
UOE is a fast-growing, award-winning, independent retailer offering stationery, gifting, printing and Post Office services across London and the Home Counties. We know that great retail can only be delivered by brilliant people who care. We’re on a mission to prove that high street retail still matters — and we’re backing that with bold growth, serious investment, and an entrepreneurial team who are in it to win it.
This role is critical to enabling the business to operate effectively and in delivering the best possible customer experience in the best possible environments.
The successful candidate will be confident building strong relationships with a range of external partners including plumbers, builders, outsourced IT service providers, and the warehouse team as well as collaborating effectively with colleagues across head office and retail.
Operations & Facilities Management- Oversee the day-to-day operational and facilities management of 40+ retail sites and head office.
- Ensure all stores are maintained to a high operational standard, resolving issues quickly and effectively, managing planned, reactive and compliance works across the estate.
- Coordinate contractors, suppliers, and service providers to ensure timely and cost-effective delivery of services.
- Take ownership of company-wide health & safety compliance across all sites, ensuring compliance with all relevant legislation and industry regulations.
- Identify, influence and implement IT solutions as the company grows, from internal databases and point of sale tills to the use of AI, remaining solution orientated and commercially astute.
- Take ownership of GDPR compliance across the organisation, ensuring adherence across all teams, championing a culture of GDPR awareness and compliance throughout the business.
- Manage relationships with key suppliers, contractors, and external partners, negotiating contracts and monitoring supplier performance to ensure quality and value for money.
- Communicate as an expert in your operational specialism across the business to both juniors and senior leadership.
Hub of the Community – We’re here for our customers and each other. We’re committed to building an inclusive and supportive workplace, where people of all backgrounds, identities, and abilities feel respected, valued, and able to thrive. If you need any reasonable adjustments during the application or interview process, just let us know, we’re here to help.
Facilities and Operations Officer employer: UOE UK Limited
UOE is an exceptional employer that champions a vibrant and inclusive work culture, where every team member is valued and empowered to contribute to our mission of revitalising high street retail. With a commitment to employee growth through continuous training and development opportunities, we ensure that our Facilities and Operations Officer plays a pivotal role in shaping the customer experience across our expanding network of retail sites in London and the Home Counties. Join us to be part of a dynamic team that thrives on collaboration, innovation, and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching UOE and understanding our mission. Show us how your skills align with our goals, especially in operations and facilities management. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills. Whether you're chatting with suppliers or presenting to senior leadership, being clear and confident is key. We want to see you shine in those interactions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to be part of our community.
We think you need these skills to ace Facilities and Operations Officer
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see that you care about delivering great customer experiences and understand the importance of high street retail.
Highlight Your Relationship-Building Skills:Make sure to mention any experience you have in building strong relationships with suppliers, contractors, or colleagues. We value collaboration, so share examples of how you've worked effectively with others in the past.
Be Detail-Oriented:In this role, attention to detail is key. When filling out your application, be thorough and precise. Show us that you can manage compliance and operational standards without missing a beat!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at UOE UK Limited
✨Know Your Operations Inside Out
Before the interview, make sure you understand the day-to-day operations of facilities management. Familiarise yourself with how to maintain high operational standards and resolve issues quickly. This will show that you're proactive and ready to hit the ground running.
✨Build Relationships in Your Mind
Think about how you would approach building strong relationships with external partners like plumbers and IT service providers. Prepare examples of how you've successfully collaborated with different teams in the past, as this role is all about teamwork and communication.
✨Health & Safety Know-How
Brush up on health and safety compliance regulations relevant to retail environments. Be ready to discuss how you would ensure adherence to these standards across multiple sites, as this is a critical part of the role.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've identified and implemented IT solutions or improved processes in previous roles. Highlight your ability to be solution-oriented and commercially astute, which is key for this position.
