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For Companies At a Glance
- Tasks: Assist clients with travel inquiries and create personalised itineraries for luxury experiences.
- Company: Join UOB, a leading bank in Asia with a global presence.
- Benefits: Gain hands-on experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Be part of a dynamic team shaping unforgettable travel experiences for premium clients.
- Qualifications: Current students in Hospitality and Tourism with good communication skills.
- Other info: Hybrid work model with opportunities for career growth in a supportive culture.
The predicted salary is between 500 - 1500 £ per month.
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
- Handle general inquiries, provide travel-related assistance, and offer personalized service to walk-in clients and callers.
- Respond to email inquiries regarding hotel pricing and availability. Introduce and explain luxury travel programs, highlighting benefits and exclusive offerings to premium clients.
- Manage the fast-track upgrade process for Global Hotel Alliance (GHA) Discovery members.
- Update client details in Excel tracking sheets and send personalized sign-up templates via email to facilitate membership upgrades.
- Support group travel logistics by preparing proposals, verifying and organizing name lists, and coordinating with suppliers or internal teams to ensure smooth execution.
- Create detailed and professional travel itineraries tailored to high-value clients.
- Coordinate shopping experiences at luxury retail destinations such as Printemps (France) and Bicester Village (UK).
- Assist in preparing flight quotations using New Distribution Capability (NDC) platforms.
- Represent the organization at travel fairs and promotional events such as NATAS, Singapore Airlines Travel Fair (SQ TTF), and Travel Talk.
- Guide clients through visa application processes by providing necessary documentation, liaising with embassies or visa centers, and tracking application statuses.
- Others - ad hoc duties.
Job Requirements:
- Current students in Diploma in Hospitality and Tourism.
- Good communication skills.
- Have basic Excel / PowerPoint skills.
Additional Requirements
Develop, Engage, Execute, Strategise. Be a Part of the UOB Family. UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference.
Together, Let’s Build the Future of ASEAN. We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today.
Travel Concierge Assistant Intern (6 months) employer: UOB
Contact Detail:
UOB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Concierge Assistant Intern (6 months)
✨Tip Number 1
Network like a pro! Reach out to people in the travel and hospitality industry, especially those who work at UOB. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to travel concierge roles. Think about how you’d handle client inquiries or create itineraries. We want you to shine!
✨Tip Number 3
Show off your Excel skills! Brush up on your spreadsheet know-how, as it’s crucial for tracking client details. Maybe even create a sample itinerary to showcase your creativity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so don’t miss out!
We think you need these skills to ace Travel Concierge Assistant Intern (6 months)
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing travel experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills like communication and Excel proficiency, and relate them to the tasks mentioned in the job description. This shows us that you’ve done your homework and understand what we’re looking for.
Be Professional Yet Approachable: While it’s important to maintain professionalism in your application, don’t be afraid to let your personality come through! Use a friendly tone that reflects how you would interact with clients. We’re looking for someone who can connect with people, so show us that side of you!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at UOB
✨Know Your Stuff
Before the interview, make sure you research UOB and its travel concierge services. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Travel Concierge Assistant Intern, you'll need to communicate effectively with clients. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery.
✨Excel at Excel
Since the role requires basic Excel skills, brush up on your abilities before the interview. Familiarise yourself with creating spreadsheets, tracking data, and using formulas. You might even want to mention any relevant projects you've worked on that involved Excel.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing client inquiries or coordinating travel logistics. Think of examples from your studies or past experiences where you demonstrated problem-solving and customer service skills.