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For Companies At a Glance
- Tasks: Assess claims and support individuals during their time of need.
- Company: Join Unum, a leading employee benefits provider with a mission to create healthy workplaces.
- Benefits: Enjoy full training, generous bonuses, and comprehensive health benefits.
- Why this job: Make a real difference in people's lives while building a meaningful career.
- Qualifications: Curiosity, strong communication skills, and a background in relevant fields are ideal.
- Other info: Flexible working options and excellent career growth opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
We are looking for Trainee Claims Assessors to join us here at Unum. You will play a key part in delivering financial security and support to individuals and families when they need it most. You will be provided with full training and ongoing support to help you succeed in the role. If you’re looking to start a meaningful career where you can make a real difference, this could be the opportunity for you.
What you’ll be doing:
- Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
- Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
- Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
- Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.
We’re seeking individuals who are:
- Curious and Analytical: Able to investigate, spot patterns, and think critically.
- Strong Communicators: Confident in both written and verbal communication, with a customer-focused mindset.
- Organised and Resilient: Comfortable managing varied workloads in a fast-paced environment.
- Empathetic and Professional: Able to handle sensitive situations with care and discretion.
The ideal candidate will have a similar background in case management, insurance, banking or investigation work. Additionally, similar qualifications or experience in law, psychology, nursing or a related field have proved successful.
The successful Trainee Claims Assessor can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
We hire candidates for this position throughout the year, with planned start dates in June and November. Whilst these are our main intake periods, we welcome applications year round. We often begin recruitment two months prior to a planned start date.
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Trainee Claims Assessor employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Claims Assessor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unum on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment. Think about how you’d handle sensitive situations and communicate effectively with customers. We want to see your empathy and professionalism shine!
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the role and the team. This not only shows your interest but also helps you gauge if Unum is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our mission to create healthy, happy workplaces.
We think you need these skills to ace Trainee Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Trainee Claims Assessor role. Highlight any relevant background in case management, insurance, or customer service to show us you’re a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our mission. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status with us!
How to prepare for a job interview at Unum
✨Know Your Stuff
Before the interview, brush up on your knowledge of claims assessment and the insurance industry. Familiarise yourself with common terms and processes, as well as Unum's mission and values. This will show that you're genuinely interested in the role and ready to contribute.
✨Practice Empathy
As a Trainee Claims Assessor, you'll need to communicate with customers who may be going through tough times. Practice delivering empathetic responses and clear updates. Role-playing with a friend can help you feel more comfortable and confident in these situations.
✨Show Your Analytical Skills
Prepare to discuss examples of how you've used your analytical skills in past experiences. Think about times when you've had to investigate a problem or spot patterns. This will demonstrate your curiosity and critical thinking abilities, which are key for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
