At a Glance
- Tasks: Assess claims and provide empathetic support to customers during the claims process.
- Company: Join Unum, a leading employee benefits provider focused on creating healthy workplaces.
- Benefits: Enjoy full training, generous bonuses, and access to wellness resources.
- Other info: Flexible hybrid working and endless opportunities for personal and professional growth.
- Why this job: Kickstart a meaningful career where you can truly make a difference.
- Qualifications: Curiosity, strong communication skills, and a background in relevant fields are ideal.
Job Posting End Date
June 07
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
Position: Trainee Claims Assessor
Location: Basingstoke or Dorking (with hybrid working)
Our assessment centres for successful candidates are scheduled for late June. Start dates will be from 31 August (to be confirmed).
Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.
Qualifications
- Curious and analytical, able to investigate, spot patterns, and think critically.
- Strong communicator confident in written and verbal communication, with a customer‑focused mindset.
- Organised and resilient, comfortable managing varied workloads in a fast‑paced environment.
- Empathetic and professional, able to handle sensitive situations with care and discretion.
- Experience in customer service, case work or financial services; similar qualifications in law, psychology, nursing or a related field are also valued.
- Strong communication skills, keen eye for detail, natural ability to solve problems and learn new information.
Benefits
- Full training
- Generous bonus
- Pension scheme
- Life, medical and income insurance
- Access to remote GP, nutrition coaching, personal training
- Unlimited mental health support and medical second opinion
- 27 days holiday with the option to buy/sell up to 5 days (plus bank holidays)
- Salary sacrifice electric car scheme with free on‑site electric chargers
Commuting
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
EEO Statement
We are proud to be a Disability Confident Employer. We actively encourage applications from those with disabilities and those with long‑term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Unum Group is committed to providing reasonable accommodations for all applicants with a disability.
Trainee Claims Assessor in Basingstoke employer: Unum
Unum is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on creating healthy workplaces, we offer comprehensive training, generous benefits including a bonus scheme and extensive health support, and a collaborative work culture that values inclusivity and personal development. Located in Basingstoke or Dorking, our hybrid working model allows for flexibility while you embark on a meaningful career as a Trainee Claims Assessor, making a real difference in the lives of individuals and families.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Claims Assessor in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unum on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment. Think about how your skills in communication and empathy can shine through. We want to see how you handle sensitive situations!
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the role and the team. This not only shows your interest but also helps you gauge if Unum is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to create healthy workplaces.
We think you need these skills to ace Trainee Claims Assessor in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trainee Claims Assessor role. Highlight any relevant experience or skills that match what we're looking for, like strong communication and analytical abilities.
Show Your Empathy:Since this role involves handling sensitive situations, it’s important to convey your empathetic side in your application. Share examples of how you've supported others or dealt with challenging circumstances in a caring manner.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Unum
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trainee Claims Assessor. Familiarise yourself with the claims process, and brush up on any relevant medical or policy knowledge. This will show your potential employer that you're genuinely interested and ready to learn.
✨Show Your Empathy
Since this role involves handling sensitive situations, be prepared to demonstrate your empathetic communication skills. Think of examples from your past experiences where you've had to communicate difficult information with care. This will highlight your ability to connect with clients during tough times.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
✨Be Organised and Resilient
The job requires managing varied workloads, so be ready to discuss how you handle pressure and stay organised. Share specific strategies you use to keep track of tasks and maintain focus, especially in fast-paced environments. This will reassure them that you can thrive in their dynamic setting.
