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- Tasks: Assess claims and provide empathetic support to customers during the claims process.
- Company: Join Unum, a leading employee benefits provider focused on creating healthy workplaces.
- Benefits: Enjoy full training, generous bonuses, and access to wellness resources.
- Why this job: Kickstart a meaningful career where you can truly make a difference.
- Qualifications: Curiosity, strong communication skills, and a background in relevant fields are ideal.
- Other info: Flexible hybrid working and endless opportunities for personal and professional growth.
Trainee Claims Assessor page is loaded## Trainee Claims Assessorlocations: Basingstoke, Hampshire, UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 30, 2026 (14 days left to apply)job requisition id: Job Posting End Date: January 29We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.## **The role**Position: Trainee Claims Assessor Location: Basingstoke or Dorking (with hybrid working)We are looking for Trainee Claims Assessors to join us here at Unum. You will play a key part in delivering financial security and support to individuals and families when they need it most.You will be provided with full training and ongoing support to help you succeed in the role. If you’re looking to start a meaningful career where you can make a real difference, this could be the opportunity for you.What you’ll be doing:* **Assessing Claims:** Learn to manage and assess claims using medical and policy knowledge.* **Customer Communication:** Deliver clear, empathetic updates to customers throughout the claims process.* **Team Collaboration:** Work closely with colleagues across the Claims department while also managing your own caseload.* **Service Excellence:** Build strong relationships with clients and stakeholders, always putting the customer first.We’re seeking individuals who are:* **Curious and Analytical:** Able to investigate, spot patterns, and think critically.* **Strong Communicators:** Confident in both written and verbal communication, with a customer-focused mindset.* **Organised and Resilient:** Comfortable managing varied workloads in a fast-paced environment.* **Empathetic and Professional:** Able to handle sensitive situations with care and discretion.The ideal candidate will have a similar background in case management, insurance, banking or investigation work. Additionally, similar qualifications or experience in law, psychology, nursing or a related field have proved successful.The successful Trainee Claims Assessor can expect:* Full training* Generous Bonus* Pension scheme* Life, medical and income Insurance* Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion* 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)* Salary sacrifice electric car scheme with free on site electric chargers.From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.#LI-Hybrid#LI-AM1At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.We’ve built a supportive, where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to :Unum UK# At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.# Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.# Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.# Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request .
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Trainee Claims Assessor employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Claims Assessor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unum on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment. Think about how your skills in communication and empathy can shine through. We want to see how you handle sensitive situations!
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the role and the team. This not only shows your interest but also helps you gauge if Unum is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to create healthy workplaces.
We think you need these skills to ace Trainee Claims Assessor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Claims Assessor role. Highlight any relevant experience or skills that match what we're looking for, like strong communication and analytical abilities.
Show Your Empathy: Since this role involves handling sensitive situations, it’s important to convey your empathetic side in your application. Share examples of how you've supported others or dealt with challenging circumstances in a caring manner.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Unum
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trainee Claims Assessor. Familiarise yourself with the claims process, and brush up on any relevant medical or policy knowledge. This will show your potential employer that you're genuinely interested and ready to learn.
✨Show Your Empathy
Since this role involves handling sensitive situations, be prepared to demonstrate your empathetic communication skills. Think of examples from your past experiences where you've had to communicate difficult information with care. This will highlight your ability to connect with clients during tough times.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
✨Be Organised and Resilient
The job requires managing varied workloads, so be ready to discuss how you handle pressure and stay organised. Share specific strategies you use to keep track of tasks and maintain focus, especially in fast-paced environments. This will reassure them that you can thrive in their dynamic setting.
