Senior Operations Manager

Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

• Position: Senior Operations Manager
• Location: Dorking or Basingstoke (with hybrid working - 3 days per week in office)
• Reporting To: Head of Group Policy Servicing

What will you bring?

The Senior Operations Manager provides strategic leadership in shaping the Group Policy Servicing Operational Strategy, ensuring alignment with both current and future needs through comprehensive resource planning and forecasting. This role is pivotal in developing and integrating a scalable model that drives operational rigour and efficiency. You will be accountable for processes, procedures, expert technical support and policy production. You will ensure the smooth running of daily operations and support the delivery of policy servicing in compliance with regulatory requirements and risk appetite. Your strategic mindset, exceptional communication skills, and ability to build strong relationships will be key when collaborating across all levels and functions of the organisation.

Key Responsibilities:

• Lead and manage a high performing team, ensuring capability and competence across all roles.
• Responsible for resource and budget planning, ensuring optimal workforce allocation and financial forecasting to meet operational demands, including cost control to ensure financial sustainability and efficiency.
• Accountable for developing and maintaining a robust control framework to ensure compliance with regulatory standards.
• Collaborate with 1st line risk functions to identify, assess, and mitigate risks, embedding a strong risk culture across operations.
• Lead initiatives for continuous improvement, identifying and implementing operational enhancements.
• Accountable for the maintenance and reporting on KPI’s related to operational effectiveness, compliance and risk mitigation.

Requirements:

• Strong ability to develop and implement operational strategies aligned with long-term business goals.
• Proven track record in workforce planning and forecasting models to ensure optimal resource allocation with a solid understanding of budget forecasting and budget control.
• Strong knowledge of risk assessment, control frameworks and regulatory compliance.
• Strong presentation and data storytelling skills to provide clear insights to senior management and stakeholders.

Our Benefits:

• Competitive Bonus
• Car allowance
• Private Medical Insurance
• Pension scheme
• Life, medical, and income insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
• 27 days holiday with the option to buy and sell up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on-site electric chargers

Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.

Company: Unum UK