At a Glance
- Tasks: Lead our customer service team and enhance the customer journey across multiple channels.
- Company: Join Unum, a leader in customer experience with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by improving customer support and resolving complex issues.
- Qualifications: Senior leadership experience in customer service and strong data-driven decision-making skills.
The predicted salary is between 50000 - 65000 £ per year.
Unum is seeking an experienced Senior Customer Service Manager to lead our frontline customer operation in a hybrid Basingstoke role. You will guide the customer journey across phone, web chat and email, driving high-quality support and first-contact resolution.
The ideal candidate will bring senior leadership experience in a contact centre or regulated setting, with a proven ability to turn data into practical improvements and to manage complex complaints.
Senior Customer Experience Leader – Hybrid in Hampshire employer: Unum
Unum is an excellent employer that fosters a collaborative and supportive work culture, particularly for those in the Actuarial Risk and Capital team. With a hybrid work environment in Dorking, employees benefit from competitive salaries, performance incentives, and extensive support services, alongside opportunities for professional growth and development in the actuarial field.
