Operational Risk Analyst in Dorking

Job Posting End Date: August 28

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

We’re looking for an experienced Risk Analyst to join our First Line Operational Risk team and play a key role in embedding effective risk management across the business. This role well suited to someone with a background in with experience in Operational Risk, Risk & Controls, Governance, Compliance or Audit, ideally within a regulated environment such as Financial Services.

What will you bring?

This is an exciting opportunity for someone looking to play a key role in shaping a positive risk culture, helping operational teams understand, assess and mitigate risks while balancing commercial and customer outcomes. The role offers excellent exposure across the business, providing opportunities to partner with a wide range of stakeholders and gain insight into diverse operational areas. This is a hybrid role with 3 days in office and 2 days wfh, therefore you must be commutable to either our Basingstoke or Dorking offices.

What will you be doing?

You’ll take part and lead on first line risk management activities across the business, helping ensure risks are understood, controlled and managed effectively. You’ll work closely with operational teams, project stakeholders and risk colleagues to provide guidance, oversight and challenge, while helping to strengthen risk awareness and ownership across Unum.

Key responsibilities will include:

• Facilitating Risk & Control Self-Assessments (RCSAs), ensuring risks, controls and actions remain current and effective.
• Supporting business projects and change initiatives by identifying potential risks and control impacts early in the process.
• Acting as a trusted risk partner to operational teams, helping translate risk concepts into clear, practical actions for non-risk stakeholders.
• Overseeing the investigation and resolution of operational risk events and incidents, including root cause analysis and lessons learned activity.
• Producing meaningful risk reporting, dashboards and management information for senior leaders and governance forums.
• Building strong relationships across the business to drive accountability, challenge thinking and embed a positive risk culture.
• Supporting operational resilience, business continuity and risk improvement initiatives when required.
• Working closely with Second Line Risk teams to ensure alignment with regulatory expectations and risk frameworks.

What are we looking for?

• Proven experience within operational risk, first line risk, controls or governance roles, ideally within financial services or a regulated environment.
• Hands‑on experience facilitating RCSA (Risk & Control Self‑Assessment) activities.
• Confident identifying, assessing and articulating risk impacts to a broad range of stakeholders, including those with limited risk knowledge.
• The ability to provide practical, commercial risk advice while maintaining appropriate challenge and oversight.
• Experience supporting projects or business change initiatives from a risk perspective.
• Analytical skills with the ability to interpret risk data, identify themes and present insights clearly.
• Excellent communication and stakeholder management skills, with the confidence to influence at multiple levels of the organisation.
• Exposure to incident management, risk event reviews and root cause analysis.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long‑term health conditions.

We are proud to be a Disability Confident Employer.

Company: Unum UK

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioural health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland. Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability.