At a Glance
- Tasks: Support B2B campaigns and engage customers with personalised digital content.
- Company: Join Unum UK, a leading employee benefits provider with a supportive culture.
- Benefits: Enjoy a competitive salary, generous holiday, healthcare cash plan, and remote work options.
- Other info: Inclusive workplace with opportunities for personal and professional development.
- Why this job: Kickstart your marketing career and make a real impact on business growth.
- Qualifications: Ideal for recent graduates or those with 1-2 years in digital marketing.
Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing? Customer Engagement Executive Hybrid – 3 days a week in Dorking office £30,000 - £35,000 per annum
What will you bring? We’re looking for an early‑career marketing professional to join our Growth Marketing team at Unum UK. This role is ideal for a recent graduate (ideally with a relevant placement) or someone with around 1–2 years’ experience in a marketing role. We welcome candidates from a range of backgrounds, particularly those with hands‑on experience in email marketing, campaign delivery, or marketing automation.
As a Customer Engagement Executive, you’ll support the delivery of targeted B2B campaigns, helping us reach brokers and customers with personalised, digital‑first content that drives engagement and key commercial outcomes. This is a great opportunity to build your skills in campaign execution and data‑driven engagement, while playing a central role in marketing initiatives that directly fuel business growth.
Key Responsibilities
- Support the creation and optimisation of automated nurture journeys and contact strategies to engage brokers and customers
- Assist in delivering personalised digital campaigns across email, social, and other channels in line with account based marketing (ABM) strategies
- Monitor campaign performance, analyse results, and suggest improvements to increase engagement and conversion
- Contribute ideas for testing new approaches, tools, and ways of working to improve campaign effectiveness
- Work with the Digital Marketing team to keep content up to date and enhance the user experience
Key Skills & Experience
- A degree in Marketing, Business, or a related field, ideally including a placement year or 1–2 years’ experience in a digital marketing, CRM, or campaign role
- Basic understanding of segmentation, personalisation, and customer journeys (academic or practical experience considered)
- Strong communication skills, with good attention to detail and organisation
- Exposure to marketing tools such as CRM or automation platforms (e.g. Salesforce, HubSpot, Marketo) and analytics tools like GA4
- A proactive mindset with a willingness to learn, test ideas, and develop new skills
- Comfortable working collaboratively with different teams and stakeholders
The successful Customer Engagement Executive can expect:
- Generous Bonus
- Healthcare Cash plan Level 1
- Funded DC pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with on site charging facilities
- Free Shuttle Bus from Dorking Train Station
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long‑term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. We are proud to be a Disability Confident Employer.
Company: Unum UK
Join our talent community to receive notifications about jobs relevant to your interest. At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland. Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.
Customer Engagement Executive in Dorking employer: Unum
At Unum UK, we pride ourselves on fostering a supportive and inclusive work environment where employees can thrive and develop their careers. As a Customer Engagement Executive in our Dorking office, you'll benefit from generous perks such as a healthcare cash plan, a funded pension scheme, and access to wellness resources, all while being part of a dynamic team that values innovation and collaboration. Join us to not only enhance your marketing skills but also contribute to meaningful initiatives that help create healthier workplaces.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Dorking
✨Dive into Marketing Meetups
Get yourself to local marketing meetups and networking events. These are gold mines for entry-level folks like us to meet industry pros and learn what skills are hot right now. Plus, you never know who might be looking for someone like you to hire—make those connections count!
✨Start a Personal Project
Why not kick off a blog or a social media account where you can showcase your marketing skills? Share insights, strategies, or even trends you spot. This not only lets potential employers see what you can do but also helps you build a portfolio that's all your own!
✨Engage in Online Marketing Communities
Join online platforms like LinkedIn Groups or Reddit communities focused on marketing. Engage in conversations, ask questions, and share your thoughts on industry trends. This visibility can lead to recommendations or even job notices that aren’t widely advertised!
✨Keep an Eye on Creative Internships
Look out for internships on company websites, especially those like Unum who value fresh perspectives. Many companies offer entry-level roles as a stepping stone, so apply through their careers page and embrace the chance to shine!
We think you need these skills to ace Customer Engagement Executive in Dorking
Some tips for your application 🫡
Show Off Your Creativity!:In marketing and communications, creativity is key! Make sure your application showcases your unique style. Whether it’s in your CV or cover letter, use dynamic language and possibly even a personal branding statement that reflects who you are and what you can bring to Unum.
Demonstrate Your Writing Skills:Solid writing skills are a must in this field. Include samples of your work along with your application—whether it’s blog posts, social media campaigns you’ve created, or even university projects. This not only highlights your abilities but also gives us an insight into your writing style.
Tailor Your Application:For an entry-level position, we want to see your potential and enthusiasm. Research Unum and relate your experiences or coursework to the specific marketing strategies we use. Make it clear why you want to work with us and how you can contribute to our mission.
Don’t Skip the Personal Touch!:In your cover letter, add a few lines about why marketing and communications excite you. Personal anecdotes about experiences you've had or moments that sparked your interest in the field can show us your passion and drive. And remember, we love candidates who take the time to apply through our website!
How to prepare for a job interview at Unum
✨Show off your creative flair!
In marketing communications, creativity is key. Make sure to prepare a portfolio showcasing any relevant projects you've worked on, whether that’s social media campaigns, design work, or interesting content you’ve created. Let your personality shine through—it's all about how you can engage an audience!
✨Brush up on your tools and trends
Familiarise yourself with common marketing tools and platforms like Hootsuite, Canva, or Google Analytics. If you know about the latest trends in digital marketing, such as influencers or content marketing strategies, you'll show you're proactive and ready to dive into the role at Unum.
✨Demonstrate your passion for the industry
Since this is an entry-level position, don't worry about extensive experience—focus on your enthusiasm and eagerness to learn. Be prepared to talk about why you're interested in marketing communications and how it fits into your career goals. Showing this passion can really set you apart!
✨Nail that STAR technique
Many interviews in marketing communications may involve behavioural questions. Use the STAR technique (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities. Prepare a couple of examples related to teamwork or creative projects to illustrate your points well!
