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For Companies At a Glance
- Tasks: Manage broker quotations and renewals while providing excellent customer service.
- Company: Join Unum, a leading employee benefits provider with over 175 years of experience.
- Benefits: Enjoy a generous bonus, pension scheme, and 27 days holiday plus bank holidays.
- Why this job: Be part of a supportive team that values growth, inclusivity, and social impact.
- Qualifications: Excel knowledge required; previous experience in retail or customer service is a plus.
- Other info: Hybrid working model with full training provided; apply by attending our hiring event.
The predicted salary is between 21000 - 29000 £ per year.
Customer Service Administrator page is loaded
Customer Service Administrator
Apply locations Dorking, Surrey, UK time type Full time posted on Posted Yesterday time left to apply End Date: August 8, 2025 (14 days left to apply) job requisition id 832767 Job Posting End Date: August 07
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Customer Service Administrator
Basingstoke
Hybrid
3 days per week
Salary :£25000
What will you bring?
We are holding Hiring Events in our Dorking Office (Unum, Milton Court, Dorking RH4 3LZ ) on Tuesday 19th August. There will be a morning session(9:30am-11:30am) and afternoon session (1pm-3pm).
Applying to our event will not secure your place to a session until you have heard from a Unum representative.
The event will include an introduction to Unum & our customer services department, a competency interview and a practical exercise.
If you are successful within this role, your start date will be 6th October and you will be based in our Dorking office.
The Customer Service Administrators are the face of our business and are responsible for the management of broker quotations or renewals. Your job will be to manipulate data (so a knowledge of excel is required), assess risk and input it all into our system to price. It will also include open communication with our brokers, to be successful in position you will:
- Be proactive, curious and a confident communicator
- Have an excellent telephone manner, providing great customer service
- Speak to sales teams, brokers, clients, claimants, or medical providers
- Have good attention to detail and work in a varied and fast-paced environment
- Provide policy, quote or renewal information
- Work autonomously, as well as collaboratively in a team
- Be able to use IT internal systems on a day-day basis
- Have a willingness to learn
The successful Customer Service Administrator can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Monday – Friday (no weekends)
- Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 3 days a week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, customer services, administration or insurance.
From our experience, this position is commutable from Reigate, down to Crawley and across Guildford.
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Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk .
Company:
Unum UK
Stay Connected with Unum
Join our talent community to receive notifications about jobs relevant to your interest.
At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.
Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.
Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.
Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here .
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Customer Service Administrator employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to attend the Hiring Events in Dorking on 19th August. This is a great opportunity to meet the Unum team, learn more about the role, and showcase your enthusiasm in person.
✨Tip Number 2
Brush up on your Excel skills before the event. Since the role involves manipulating data, being comfortable with Excel will help you stand out during the practical exercise.
✨Tip Number 3
Prepare for the competency interview by thinking of examples from your past experiences that demonstrate your communication skills and ability to work in a fast-paced environment.
✨Tip Number 4
Familiarise yourself with Unum's services and values. Showing that you understand their mission and how you can contribute will make a positive impression on the hiring team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight relevant skills, such as communication and attention to detail.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, administration, or related fields. Use specific examples to demonstrate how your background aligns with the role's expectations.
Showcase Your Skills: Mention your proficiency in IT systems and Excel, as these are crucial for the role. Provide examples of how you've used these skills in past positions to manage data or improve processes.
Prepare for the Hiring Event: Since there will be a hiring event, prepare by practising common interview questions and thinking about how you can demonstrate your proactive and curious nature during the competency interview and practical exercise.
How to prepare for a job interview at Unum
✨Research the Company
Before your interview, take some time to learn about Unum and its mission. Understanding their values and services will help you align your answers with what they are looking for in a Customer Service Administrator.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your telephone manner and how you handle customer queries during the competency interview.
✨Prepare for Practical Exercises
The interview includes a practical exercise, so brush up on your Excel skills and be ready to manipulate data. Familiarise yourself with common tasks you might encounter in the role.
✨Emphasise Your Attention to Detail
In a fast-paced environment, attention to detail is crucial. Share examples from your past experiences where your meticulousness made a difference, especially in customer service or administration roles.
