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- Tasks: Manage broker quotations and renewals while communicating with clients and sales teams.
- Company: Join Unum, a leading employee benefits provider dedicated to creating healthy workplaces.
- Benefits: Enjoy a hybrid work model, generous bonuses, 27 days holiday, and wellness support.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact.
- Qualifications: Proactive communicators with Excel skills and attention to detail are encouraged to apply.
- Other info: Attend our recruitment event on June 19th for a chance to secure your spot!
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role involves:
- Managing broker quotations or renewals.
- Manipulating data (knowledge of Excel required).
- Assessing risk and inputting data into our system to price.
- Maintaining open communication with brokers.
To be successful in this position you will:
- Be proactive, curious and a confident communicator.
- Have a willingness to learn.
- Communicate with sales teams, brokers, clients, claimants, or medical providers.
- Have good attention to detail and work in a varied and fast-paced environment.
- Provide policy, quote or renewal information.
- Work autonomously, as well as collaboratively in a team.
- Use IT internal systems on a day-to-day basis.
The successful Customer Service Administrators can expect:
- Full training.
- Generous Bonus.
- Pension scheme.
- Life, medical and income insurance.
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical second opinion.
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays).
- Monday - Friday (no weekends).
- Salary sacrifice electric car scheme with free on-site electric chargers.
Unum operates a hybrid working model, with teams coming into the office 3 days a week and being required to attend the office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in retail, customer services, administration or insurance/financial services.
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Customer Service Administrator employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to attend the Recruitment Events in Basingstoke on June 19th. This is a great opportunity to meet the team, learn more about the role, and showcase your enthusiasm in person.
✨Tip Number 2
Brush up on your Excel skills before the event. Since the role involves manipulating data, being able to demonstrate your proficiency with Excel will set you apart from other candidates.
✨Tip Number 3
Prepare for the competency interview by thinking of examples from your past experiences that highlight your communication skills and ability to work in a fast-paced environment. This will help you articulate your fit for the role.
✨Tip Number 4
Familiarise yourself with Unum's services and values. Understanding the company’s mission to create healthy workplaces will allow you to align your answers during the interview and show your genuine interest in the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Customer Service Administrator position. Highlight key skills such as communication, attention to detail, and proficiency in Excel.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service, administration, or any related fields. Emphasise your ability to work in a fast-paced environment and your proactive approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your skills and how they align with Unum's mission.
Prepare for the Recruitment Event: Since there will be a recruitment event, prepare by practising common interview questions and exercises. Familiarise yourself with Unum’s values and think about how you can contribute to their goal of creating healthy workplaces.
How to prepare for a job interview at Unum
✨Know Your Role
Make sure you understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like managing broker quotations, data manipulation in Excel, and communicating effectively with brokers and clients.
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll need to be a confident communicator. Prepare examples of how you've successfully communicated in previous roles, whether it's resolving customer issues or collaborating with team members.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss situations where your attention to detail made a difference, such as catching errors in data entry or ensuring accurate information was provided to clients.
✨Prepare for Competency Questions
Expect competency-based questions during the interview. Think of specific examples from your past experiences that demonstrate your proactive nature, ability to work autonomously, and willingness to learn.
