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- Tasks: Manage broker quotations and renewals while providing excellent customer service.
- Company: Join Unum, a specialist employee benefits provider dedicated to creating healthy workplaces.
- Benefits: Enjoy a hybrid work model, generous bonuses, and 27 days holiday plus perks like nutrition coaching.
- Why this job: Be part of a supportive team where your growth and ambitions are valued.
- Qualifications: Proficiency in Excel and strong communication skills are essential; previous experience in customer service is a plus.
- Other info: Attend our Hiring Event on June 17th for a chance to join our dynamic team!
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The Customer Service Administrators are the face of our business and are responsible for the management of broker quotations or renewals. Your job will be to manipulate data (so a knowledge of Excel is required), assess risk and input it all into our system to price. It will also include open communication with our brokers. To be successful in this position you will:
- Be proactive, curious and a confident communicator
- Have an excellent telephone manner, providing great customer service
- Speak to sales teams, brokers, clients, claimants, or medical providers
- Have good attention to detail and work in a varied and fast-paced environment
- Provide policy, quote or renewal information
- Work autonomously, as well as collaboratively in a team
- Be able to use IT internal systems on a day-to-day basis
- Have a willingness to learn
The successful Customer Service Administrator can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Monday - Friday (no weekends)
- Salary sacrifice electric car scheme with free on-site electric chargers
Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend the office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in retail, customer services, administration or insurance.
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Customer Service Administrator employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to attend the Hiring Event on June 17th at the Dorking office. This is a great opportunity to meet the team, learn more about the role, and showcase your enthusiasm in person.
✨Tip Number 2
Brush up on your Excel skills before the event. Since the role involves manipulating data, being comfortable with Excel will help you stand out during the practical exercise.
✨Tip Number 3
Prepare for the competency interview by thinking of examples from your past experiences that demonstrate your proactive communication and attention to detail. This will show that you’re a good fit for the fast-paced environment.
✨Tip Number 4
Familiarise yourself with Unum's services and values. Understanding what they do and their mission will help you connect better with the team and show your genuine interest in the company.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight relevant experience and skills that match what Unum is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, administration, or related fields. Emphasise your communication skills, attention to detail, and any relevant IT proficiency, especially with Excel.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Unum and how your background makes you a great fit for their team. Be sure to convey your proactive attitude and willingness to learn.
Prepare for the Hiring Event: Since there will be a hiring event, prepare by practising common interview questions and thinking about how you can demonstrate your customer service skills during the competency interview and practical exercise. Research Unum's values and mission to align your answers with their culture.
How to prepare for a job interview at Unum
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll be the face of the company. Make sure to demonstrate your excellent telephone manner and communication skills during the interview. Practice answering questions clearly and confidently, as this will reflect your ability to interact with brokers and clients effectively.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when manipulating data and assessing risk. Be prepared to discuss examples from your past experiences where your attention to detail made a difference. This could be in previous jobs or even in academic settings.
✨Familiarise Yourself with Excel
Since the job involves manipulating data using Excel, it’s crucial to brush up on your Excel skills before the interview. Be ready to discuss your experience with Excel, including any specific functions or tasks you’ve performed, as this will show your readiness for the role.
✨Demonstrate Your Proactive Attitude
The company values proactive and curious individuals. Think of instances where you took the initiative in your previous roles or studies. Sharing these experiences will help convey your willingness to learn and adapt, which is essential for success in a fast-paced environment.
