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For Companies At a Glance
- Tasks: As a Claims Coordinator, you'll provide top-notch customer service and manage claims administration.
- Company: Join Unum UK, a leading employee benefits provider with over 175 years of experience.
- Benefits: Enjoy hybrid work, generous holidays, bonuses, and wellness support including nutrition coaching and mental health resources.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact through community involvement.
- Qualifications: We're looking for proactive communicators with attention to detail, ideally from admin or customer service backgrounds.
- Other info: Full training provided; flexible holiday options and electric car scheme available.
The predicted salary is between 28800 - 43200 £ per year.
Time left to apply: End Date: August 14, 2025 (13 days left to apply)
Job requisition ID: 832832
Job Posting End Date: August 13
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Claims Coordinator
Dorking or Basingstoke
Hybrid
3 days per week in office
What will you bring?
The Claims Coordinators provide excellent customer service to both internal and external customers in all aspects of Claims Administration. To be successful in this position, you will:
- Be proactive, curious, and a confident communicator
- Have an excellent telephone manner, providing great customer service
- Speak to brokers, clients, claimants, or medical providers
- Have good attention to detail and work in a varied and fast-paced environment
- Be able to interpret information and make appropriate recommendations
- Work alone and autonomously, as well as collaboratively in a team
- Be able to use IT internal systems on a daily basis
The successful Customer Service Advisors can expect:
- Full training
- Generous Bonus
- DC Pension scheme
- Life, medical, and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers
Previous successful applicants have been from backgrounds in administration, insurance, or customer services.
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Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organization. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company:
Unum UK
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About Unum Group
We’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.
Our Offerings
Through our Unum and Colonial Life brands, we offer disability, life, accident, critical illness, dental, and vision insurance; leave and absence management support; and behavioral health services.
Our Team
We have over 10,000 employees working across the US, UK, Poland, and our Technology Centre in Ireland.
Commitment to Accessibility
Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.
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Claims Coordinator employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Coordinator
✨Tip Number 1
Familiarise yourself with the claims process and terminology used in the insurance industry. This will not only help you understand the role better but also allow you to speak confidently during any interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires excellent customer service, consider role-playing scenarios with a friend to enhance your telephone manner and response to various customer queries.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed tasks in fast-paced environments. Be ready to discuss these experiences in your interview to demonstrate your capability.
✨Tip Number 4
Research Unum Group and their values. Understanding their mission and workplace culture will help you align your answers during the interview, showing that you're a great fit for their team.
We think you need these skills to ace Claims Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Claims Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in administration, insurance, or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your proactive nature and ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Claims Coordinator role.
How to prepare for a job interview at Unum
✨Showcase Your Communication Skills
As a Claims Coordinator, you'll need to demonstrate excellent communication skills. Be prepared to discuss your previous experiences where you effectively communicated with clients or colleagues, and highlight your telephone manner during the interview.
✨Emphasise Attention to Detail
Attention to detail is crucial in this role. Bring examples of how you've successfully managed tasks that required precision and accuracy. This could be from previous jobs or projects where your attention to detail made a significant difference.
✨Demonstrate Proactivity and Curiosity
The company values proactive and curious individuals. Prepare to share instances where you took the initiative to solve a problem or sought out information to improve a process. This will show your potential employer that you're not just reactive but also forward-thinking.
✨Familiarise Yourself with IT Systems
Since the role involves using internal IT systems, it’s beneficial to familiarise yourself with common claims administration software. If you have experience with similar systems, be ready to discuss how you adapted to new technologies in the past.
