Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Claims Assessor, you'll manage and assess claims while providing exceptional customer service.
- Company: Join Unum, a leading employee benefits provider with over 175 years of experience.
- Benefits: Enjoy full training, generous bonuses, 27 days holiday, and access to wellness support.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact.
- Qualifications: Strong communication skills and analytical thinking are essential; relevant experience is a plus.
- Other info: Hybrid work model with 3 days in the office; commutable from various locations.
The predicted salary is between 36000 - 60000 £ per year.
time left to apply End Date: August 26, 2025 (8 days left to apply)
job requisition id 832707
Job Posting End Date: August 25
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Position: Claims Assessor
Location: Basingstoke or Dorking
Hybrid: 3 days per week in office
What will you bring?
We are looking for Claims Assessors to join us here at Unum. In this role you will play a key part in delivering financial security and support to individuals and families when they need it most.
We are looking for individuals with strong communication skills, empathy, and analytical mindsets. You will be provided with full training and ongoing support to help you succeed in the role.
In this position you will:
- Proactively manage and assess claims, applying medical knowledge and interpreting policy documentation.
- Communicate decisions clearly and empathetically, ensuring timely and accurate updates throughout the claims process.
- Collaborate as part of our Claims department and work autonomously.
- Deliver exceptional customer service and build strong relationships with clients and stakeholders.
Requirements:
- Be proactive, curious and a confident communicator via written and verbal communication.
- Ability to organise and manage work in a varied and fast-paced environment.
- Be an analytical and investigative thinker, spotting patterns and anomalies.
The ideal candidate will have a similar background in case management, insurance, banking or investigation work. Additionally, similar qualifications or experience in law, psychology, nursing or a related field have proved successful.
The successful Claims Assessor can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
#LI-Hybrid
#LI-AM1
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk .
Company:
Unum UK
time left to apply End Date: August 26, 2025 (8 days left to apply)
Stay Connected with Unum
Join our talent community to receive notifications about jobs relevant to your interest.
At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years.
Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services.
Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.
Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here .
#J-18808-Ljbffr
Claims Assessor employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the insurance and claims process. Understanding how claims are assessed and what factors influence decisions will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively communicated complex information in previous roles. This is crucial for a Claims Assessor, as you'll need to convey decisions clearly and empathetically.
✨Tip Number 3
Showcase your analytical abilities by discussing specific instances where you've identified patterns or anomalies in data. This will demonstrate your investigative mindset, which is key for this role.
✨Tip Number 4
Research Unum's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their goal of creating healthy workplaces.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Claims Assessor. Tailor your application to highlight how your skills and experiences align with what Unum is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in case management, insurance, or related fields. Use specific examples to demonstrate your analytical skills and ability to communicate effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your empathy and communication skills. Explain why you are passionate about helping individuals and families during their claims process, and how you can contribute to Unum's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Claims Assessor role.
How to prepare for a job interview at Unum
✨Show Your Empathy
As a Claims Assessor, you'll need to communicate decisions clearly and empathetically. During the interview, share examples of how you've handled sensitive situations in the past, demonstrating your ability to connect with clients on a personal level.
✨Demonstrate Analytical Skills
The role requires an analytical mindset to assess claims effectively. Be prepared to discuss your experience with problem-solving and how you've identified patterns or anomalies in previous roles. This will showcase your investigative thinking.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making process. Think about how you would handle various claims situations, and be ready to explain your thought process and the rationale behind your decisions.
✨Research the Company Culture
Unum prides itself on creating a supportive and inclusive environment. Familiarise yourself with their values and mission, and be ready to discuss how your personal values align with theirs. This shows your genuine interest in being part of their team.
