Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Claims Assessor, you'll manage and assess claims while providing exceptional customer service.
- Company: Join Unum, a leading employee benefits provider with over 175 years of experience.
- Benefits: Enjoy full training, generous bonuses, 27 days holiday, and access to wellness support.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact.
- Qualifications: Strong communication skills and analytical thinking are essential; relevant experience is a plus.
- Other info: Hybrid work model with 3 days in the office; commutable from various locations.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for Senior Claims Assessors to join us here at Unum, where you\’ll play a vital role in delivering financial security and support to individuals and families during life\’s most challenging times. You\’ll bring proven experience in Income Protection and the ability to manage complex claims with technical precision. Alongside your strong communication skills, empathy, and analytical mindset, you\’ll benefit from ongoing development and support to help you grow your career in a purpose-driven environment.
What you\’ll be doing:
- Claims Management: Proactively assess claims from both medical and financial perspectives, ensuring accurate interpretation of policy documentation and timely decisions.
- Customer Focus: Deliver exceptional service by maintaining regular, clear communication and adhering to Treating Customers Fairly principles.
- Technical Leadership: Support the Claims team with payment checking, mentoring, and coaching, helping to build technical capability across the department.
- Collaboration: Work closely with rehabilitation teams, clients, and internal stakeholders to promote return-to-work strategies and maintain strong partnerships.
- Continuous Improvement: Contribute to process enhancements, participate in change initiatives, and provide valuable management information.
Requirements:
- Proven experience in assessing Income Protection Claims.
- Strong understanding of long-term medical conditions, NHS systems, and rehabilitation processes.
- Experience using claims management tools such as functional assessments.
- Excellent relationship-building, negotiation, and conflict resolution skills.
- Demonstrated ability to coach and mentor junior team members.
About Us:
We\’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we\’re on a collective mission to help the working world thrive.
The ideal candidate will come from a similar background in Group Risk Insurance.
What We Offer:
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
Location:
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
Why join us? At Unum, we\’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We\’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
#J-18808-Ljbffr
Claims Assessor employer: Unum
Contact Detail:
Unum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the insurance and claims process. Understanding how claims are assessed and what factors influence decisions will give you an edge in discussions during interviews.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively communicated complex information in previous roles. This is crucial for a Claims Assessor, as you'll need to convey decisions clearly and empathetically.
✨Tip Number 3
Showcase your analytical abilities by discussing specific instances where you've identified patterns or anomalies in data. This will demonstrate your investigative mindset, which is key for this role.
✨Tip Number 4
Research Unum's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their goal of creating healthy workplaces.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Claims Assessor. Tailor your application to highlight how your skills and experiences align with what Unum is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in case management, insurance, or related fields. Use specific examples to demonstrate your analytical skills and ability to communicate effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your empathy and communication skills. Explain why you are passionate about helping individuals and families during their claims process, and how you can contribute to Unum's mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Claims Assessor role.
How to prepare for a job interview at Unum
✨Show Your Empathy
As a Claims Assessor, you'll need to communicate decisions clearly and empathetically. During the interview, share examples of how you've handled sensitive situations in the past, demonstrating your ability to connect with clients on a personal level.
✨Demonstrate Analytical Skills
The role requires an analytical mindset to assess claims effectively. Be prepared to discuss your experience with problem-solving and how you've identified patterns or anomalies in previous roles. This will showcase your investigative thinking.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making process. Think about how you would handle various claims situations, and be ready to explain your thought process and the rationale behind your decisions.
✨Research the Company Culture
Unum prides itself on creating a supportive and inclusive environment. Familiarise yourself with their values and mission, and be ready to discuss how your personal values align with theirs. This shows your genuine interest in being part of their team.
