At a Glance
- Tasks: Assess claims and provide vital support to individuals and families in need.
- Company: Join Unum, a specialist employee benefits provider with a mission to create healthy workplaces.
- Benefits: Full training, generous bonuses, 27 days holiday, and access to mental health support.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Start a meaningful career where you can truly make a difference in people's lives.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 25000 - 32000 £ per year.
Enjoy investigative work and making a difference? Join Unum as a Trainee Claims Assessor and help provide vital financial support to individuals and families when they need it most. You will be provided with full training and ongoing support to help you succeed in the role. If you're looking to start a meaningful career where you can make a real difference, this could be the opportunity for you. Please note that our assessment centres for successful candidates are scheduled for late June. As part of a coordinated intake, start dates will be from 31 August (to be confirmed).
Responsibilities
- Assessing claims using medical and policy knowledge.
- Deliver clear, empathetic updates to customers throughout the claims process.
- Work closely with colleagues across the Claims department while managing your own caseload.
- Build strong relationships with clients and stakeholders, always putting the customer first.
- Investigate, spot patterns and think critically.
- Communicate confidently in writing and verbally, maintaining a customer‑focused mindset.
- Organize workloads in a fast‑paced environment.
- Handle sensitive situations with care and discretion.
Qualifications and Experience
- Experience in customer service, case work or financial services is helpful.
- Related qualifications or experience in law, psychology, nursing or a related field have proved successful.
- Looking for individuals with strong communication skills, keen eye for detail, and natural problem‑solving ability.
Benefits
- Full training
- Generous bonus
- Pension scheme
- Life, medical and income insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with option to buy and sell up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on‑site electric chargers
We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive. We’re looking for commutable candidates from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
Trainee Claims Assessor — Meaningful, Impactful Work in Basingstoke employer: Unum
Unum is an exceptional employer that prioritises the well-being and development of its employees, offering comprehensive training and ongoing support for the Trainee Claims Assessor role. With a strong focus on creating a positive work culture, employees benefit from generous holiday allowances, a robust pension scheme, and access to extensive health and wellness resources. Located in a vibrant area with easy commutes from Farnborough to Crawley, Unum fosters a collaborative environment where you can make a meaningful impact while growing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Claims Assessor — Meaningful, Impactful Work in Basingstoke
✨Tip Number 1
Get to know the company! Research Unum and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since the role involves delivering updates empathetically, try role-playing with a friend or family member to get comfortable with how you present information.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to start your meaningful career.
We think you need these skills to ace Trainee Claims Assessor — Meaningful, Impactful Work in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Trainee Claims Assessor role. Highlight any relevant experience in customer service or case work, and don’t forget to showcase your strong communication skills and problem-solving abilities!
Show Your Passion:Let us know why you’re excited about this opportunity! Share your enthusiasm for investigative work and making a difference in people's lives. A genuine passion can really make your application stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Unum
✨Know Your Stuff
Before the interview, brush up on your knowledge of claims assessment and the insurance industry. Familiarise yourself with common medical terms and policies that might come up during the discussion. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Empathy
As a Trainee Claims Assessor, you'll be dealing with sensitive situations. During the interview, demonstrate your ability to communicate empathetically. Share examples from your past experiences where you've had to handle difficult conversations or support someone in need. This will highlight your customer-focused mindset.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask your interviewers. Inquire about the training process, team dynamics, or how they measure success in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
✨Organise Your Thoughts
In a fast-paced environment like this, being organised is key. Practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past experiences. This will help you stay focused and make a strong impression.
