At a Glance
- Tasks: Lead service delivery and ensure exceptional support across IT teams and partners.
- Company: Join Unum, a specialist employee benefits provider focused on healthy workplaces.
- Benefits: Enjoy a generous bonus, private medical insurance, and 27 days holiday.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving service delivery in a supportive environment.
- Qualifications: Strong technical expertise and excellent stakeholder management skills required.
The predicted salary is between 45000 - 55000 € per year.
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
We are looking for a Service Delivery Manager to act as a key liaison between IT functions and the business, ensuring the successful delivery of service across our organisation. You’ll be a strong and credible technical subject matter expert, providing technical input within their area of responsibility and supporting project delivery.
Key Responsibilities:
- Maintain exceptional service support across internal IT teams and external third party suppliers.
- Ensure all service partners meet business needs and operate in line with published service expectations.
- Oversee service support and delivery processes to enable a seamless customer experience.
- Thrive in problem solving and demonstrate confidence working with ambiguity.
- Drive improvements through to full resolution with persistence and ownership.
- Manage and influence a wide range of stakeholders effectively.
- Monitor and manage service levels and supplier performance.
- Apply strong service reporting disciplines, including service management reporting and post incident reviews.
- Champion continuous improvement across all service support and delivery areas.
Please note internally this role is titled Senior IT Service Manager.
In this role you can expect:
- Generous Bonus
- Private Medical Insurance
- DC pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
We are proud to be a Disability Confident Employer.
Service Delivery Manager in Basingstoke employer: Unum
Unum UK is an exceptional employer, offering a supportive and inclusive work environment in Basingstoke, Hampshire. As a Service Delivery Manager, you will benefit from generous bonuses, comprehensive health insurance, and a strong focus on employee growth and well-being, including access to mental health support and personal training. Our commitment to fostering a culture of continuous improvement and collaboration ensures that your contributions are valued and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at Unum or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery management. Think about how you’ve solved problems in the past and be ready to share those stories!
✨Tip Number 3
Show your passion for continuous improvement! Be ready to discuss how you've driven improvements in previous roles and how you plan to do the same at Unum.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Service Delivery Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing IT services and working with stakeholders, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Unum. Keep it concise but impactful!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in service delivery. We love seeing candidates who thrive in problem-solving situations!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Unum
✨Know Your Stuff
As a Service Delivery Manager, you'll need to showcase your technical expertise. Brush up on the latest trends in IT service management and be ready to discuss how you've successfully managed service delivery in the past.
✨Understand the Company Culture
Familiarise yourself with Unum's mission to create healthy workplaces. Be prepared to explain how your values align with theirs and how you can contribute to their goal of supporting employee wellbeing.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle ambiguity. Think of specific examples from your experience where you've driven improvements or resolved issues effectively.
✨Engage with Stakeholders
Since managing and influencing stakeholders is key in this role, prepare to discuss your approach to stakeholder management. Share examples of how you've built relationships and communicated effectively with diverse teams.
