At a Glance
- Tasks: Lead our customer service team, enhancing the customer journey across various channels.
- Company: Join Unum, a leader in customer experience with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and customer-centric solutions.
- Why this job: Make a real difference in customer satisfaction and drive impactful improvements.
- Qualifications: Senior leadership experience in customer service and strong data analysis skills.
The predicted salary is between 50000 - 60000 £ per year.
Unum is seeking an experienced Senior Customer Service Manager to lead our frontline customer operation in a hybrid Basingstoke role.
You will guide the customer journey across phone, web chat and email, driving high quality support and first contact resolution.
The ideal candidate will bring senior leadership experience in a contact centre or regulated setting, with a proven ability to turn data into practical improvements and to manage complex complaints.
Senior Customer Experience Leader – Hybrid in Basingstoke employer: Unum
Unum is an excellent employer that fosters a collaborative and supportive work culture, particularly for those in the Actuarial Risk and Capital team. With a hybrid work environment in Dorking, employees benefit from competitive salaries, performance incentives, and extensive support services, alongside opportunities for professional growth and development in the actuarial field.
