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For Companies At a Glance
- Tasks: Support clients and brokers with health product queries and relationship management.
- Company: Join Unum UK, a leader in employee benefits, fostering healthy workplaces.
- Benefits: Flexible working, career growth opportunities, and a supportive environment.
- Why this job: Make a real impact by helping clients thrive in their health journeys.
- Qualifications: Strong customer service skills and experience in the health insurance market.
- Other info: Work from home with occasional office visits and travel.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? We're a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we're on a collective mission to help the working world thrive.
The role
What will you be doing? At Unum UK we are looking for a Support Specialist to support with new and existing business across our health product range (both dental and health cash plan), servicing larger clients and Key Brokers to strengthen and grow the relationships. This role sits within Distribution's Client Partnerships Health team and is a bridge between the existing and new business Distribution Health teams, clients, brokers, and operations, ensuring strong relationship management, retention and renewal strategies and supporting sales growth with existing clients. It also combines support for smooth onboarding, proactive pipeline management, effective campaign execution, administrative precision, and commercial awareness to drive growth and support the business plan.
What will you bring?
- Client & Broker support: Be contact for specified clients and brokers, handling queries, training, and relationship building.
- Quotations & proposals: Support large client Dental & Health Plan quotes, cleanse data, and support client presentations and RFPs.
- Client renewal pipeline management: Track renewal schedule, and opportunities for sales to existing clients, in Salesforce; produce monthly reports on quoted/lost business.
- Campaign & marketing support: Collaborate with marketing to design, implement, and evaluate client campaigns.
- Retention & growth: Support renewals, upsell/cross-sell opportunities, and win-back strategies for lost cases.
- Competitor & market analysis: Gather insights, track trends, and contribute to maintaining a market-leading product.
- Collaboration: Work closely with both new and existing business Health teams, Sales Consultants, Account Managers and Operational Teams to deliver consistent and high quality customer service.
- Reporting & meetings: Produce management information for internal/external use and participate in weekly team reviews.
Required Knowledge And Skills
- Strong customer focused experience, ideally in a business-to-business environment, with excellent communication and interpersonal skills.
- Experience of working with brokers and clients in the UK health insurance market would be valuable.
- Excellent prioritisation, planning and organisation skills.
- Strong administration and IT skills, including MS Office.
- Ideally based in Hampshire/Surrey/South-East, this role will enable working from home with periodic attendance at offices in Dorking/Basingstoke/London UK and may involve some UK travel.
- You may be required to work outside of normal core hours from time to time.
Why join us? At Unum, we've created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We've built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to CompanyUnum UK.
Support Specialist employer: Unum UK
Contact Detail:
Unum UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Unum or in the health insurance sector on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Unum's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about our mission to create healthy workplaces.
✨Tip Number 3
Practice your responses to common interview questions, especially around client support and relationship management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role.
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Specialist role. Highlight your experience in client support and relationship management, as these are key for us at Unum. Show us how your skills align with our mission to create healthy workplaces!
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and brokers, it's essential to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully handled client queries in the past.
Highlight Relevant Experience: If you've worked in the health insurance market or have experience with brokers, make sure to mention it! We love seeing candidates who understand the industry and can bring that knowledge to our team. Don’t forget to include any relevant achievements or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Unum UK
✨Know Your Stuff
Before the interview, make sure you understand Unum's health product range inside out. Familiarise yourself with their dental and health cash plans, as well as the key brokers and clients you'll be working with. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Focus
As a Support Specialist, your ability to build relationships is crucial. Prepare examples from your past experiences where you've successfully managed client or broker relationships. Highlight your communication skills and how you've handled queries or training sessions to demonstrate your customer-focused approach.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role, such as managing a renewal pipeline or collaborating with marketing on campaigns. Practise articulating your thought process and how you'd tackle these situations effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking renewals, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.