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For Companies At a Glance
- Tasks: Assess claims with precision and provide exceptional customer service.
- Company: Join Unum UK, a leader in employee benefits and workplace wellbeing.
- Benefits: Generous bonus, pension scheme, health support, and 27 days holiday.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Experience in Income Protection Claims and strong communication skills.
- Other info: Supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Posting End Date: April 10
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Position: Senior Claims Assessor
Location: Basingstoke or Dorking with Hybrid Working.
What will you bring?
Remote contract may be considered for candidates living outside reasonable travelling distance of our office locations.
We’re looking for Senior Claims Assessors to join us here at Unum, where you’ll play a vital role in delivering financial security and support to individuals and families during life’s most challenging times. You’ll bring a minimum of five years’ relevant experience assessing Income Protection claims, with the ability to manage complex claims with technical precision. Alongside your strong communication skills, empathy, and analytical mindset, you’ll benefit from ongoing development and support to help you grow your career in a purpose-driven environment.
What You’ll Be Doing
- Claims Management: Proactively assess claims from both medical and financial perspectives, ensuring accurate interpretation of policy documentation and timely decisions.
- Customer Focus: Deliver exceptional service by maintaining regular, clear communication and adhering to Treating Customers Fairly principles.
- Technical Leadership: Support the Claims team with payment checking, mentoring, and coaching, helping to build technical capability across the department.
- Collaboration: Work closely with rehabilitation teams, clients, and internal stakeholders to promote return-to-work strategies and maintain strong partnerships.
- Continuous Improvement: Contribute to process enhancements, participate in change initiatives, and provide valuable management information.
We’re Seeking Individuals With
- At least 5 years’ experience assessing Income Protection claims, including complex and long term cases.
- Strong understanding of long-term medical conditions, NHS systems, and rehabilitation processes.
- Experience using claims management tools such as functional assessments.
- Excellent relationship-building, negotiation, and conflict resolution skills.
- Demonstrated ability to coach and mentor junior team members.
The ideal candidate will come from a similar background in Group Risk Insurance.
The Successful Senior Claims Assessor Can Expect
- 8.5% bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. We are proud to be a Disability Confident Employer.
Company
Unum UK
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Senior Claims Assessor employer: Unum UK
Contact Detail:
Unum UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Assessor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Unum or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your claims management knowledge. Be ready to discuss your experience with Income Protection claims and how you've handled complex cases in the past.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate how you maintain clear communication with clients and stakeholders. Share examples of how you've built strong relationships in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Unum team.
We think you need these skills to ace Senior Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Assessor role. Highlight your experience in assessing Income Protection claims and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Unum. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: Since this role involves delivering exceptional service, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Unum UK
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of Income Protection claims and the specific policies at Unum UK. Be ready to discuss your experience with complex claims and how you've navigated challenging situations in the past.
✨Showcase Your Customer Focus
Prepare examples that highlight your commitment to exceptional customer service. Think about times when you maintained clear communication with clients or resolved conflicts effectively, as this aligns with Unum's Treating Customers Fairly principles.
✨Demonstrate Technical Leadership
Be ready to talk about your experience in mentoring and coaching junior team members. Share specific instances where you’ve supported your team in building their technical capabilities, as this is a key aspect of the Senior Claims Assessor role.
✨Emphasise Collaboration Skills
Think of examples where you worked closely with rehabilitation teams or other stakeholders to promote return-to-work strategies. Highlight your relationship-building skills and how they contributed to successful outcomes, as collaboration is crucial for this position.