At a Glance
- Tasks: Lead customer service operations and enhance customer journeys across multiple channels.
- Company: Unum UK, a leader in customer service excellence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a forward-thinking team focused on service innovation.
- Why this job: Shape customer experiences and drive transformation in a dynamic environment.
- Qualifications: Experience in regulated environments and strong leadership skills.
The predicted salary is between 50000 - 52413 £ per year.
Unum UK is recruiting a Senior Customer Service Manager to lead our frontline customer operation and shape our customer journeys across the end‑to‑end experience.
You will drive service excellence in a hybrid role based in Basingstoke, managing multi‑channel support and transforming digital customer interactions.
A background in regulated environments and strong leadership are essential.
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We think you need these skills to ace Senior Customer Service Leader – Multichannel & Transformation in Dorking
Leadership Skills
Customer Service Excellence
Multichannel Support Management
Digital Transformation
Regulated Environment Experience
End-to-End Customer Journey Management
Operational Management
