At a Glance
- Tasks: Help customers navigate their claims journey with empathy and professionalism.
- Company: Join Unum, a leading employee benefits provider focused on creating happy workplaces.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Inclusive workplace that values your potential and supports your growth.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Customer service experience and strong organisational skills are key.
The predicted salary is between 26000 - 26000 £ per year.
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
- Location: Dorking or Basingstoke (Hybrid, 8 days per month in office)
- Salary: £26,000
What will you bring?
At Unum, we're here to support people through some of life's most challenging moments. As a Claims Coordinator, you'll play a key role in helping customers access the support they need, delivering excellent service with empathy, accuracy and professionalism. This is a fantastic opportunity for someone looking to build a career in a thriving sector with ample opportunity to grow. Previous claims experience isn't required so if you're organised, customer-focused and eager to learn, we'd love to hear from you.
What You'll Be Doing
- You'll be part of a supportive Claims team responsible for helping customers throughout their claims journey. Your day-to-day responsibilities will include:
- Registering new claims accurately and efficiently
- Managing customer and broker enquiries via email and telephone, so confidence in speaking to people is key
- Providing excellent customer service and keeping customers informed throughout the process
- Processing claims related administration and correspondence
- Supporting the management of long-term claims by reviewing ongoing cases
- Updating customer records and maintaining accurate information across multiple systems
- Managing shared mailboxes and workflow queues to ensure service levels are met
- Supporting colleagues across the wider Claims team with a variety of administrative tasks
- Looking for opportunities to improve processes and enhance the customer experience
What We're Looking For
We're more interested in your potential than your previous industry experience. To be successful in this role, you'll bring:
- Experience providing great customer service, whether face-to-face, over the phone or via email
- Excellent attention to detail and accuracy
- Strong organisational skills and the ability to manage multiple priorities
- Confidence learning new systems and processes
- Good communication skills, both written and verbal
- A positive, team-focused attitude
- Good working knowledge of Microsoft Office applications
Whether you've worked in retail, hospitality, administration, contact centres, customer service or you're a recent graduate looking for your first professional role, this could be an excellent next step.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. We are proud to be a Disability Confident Employer.
Claims Coordinator in Dorking employer: Unum UK
Unum UK is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from in-person engagement at our Basingstoke or Dorking offices. We are committed to developing our team members through continuous learning opportunities and a focus on effective risk management within the dynamic financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Coordinator in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unum UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unum UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Coordinator in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unum UK:Your cover letter is your chance to shine! Tell us why you want to work at Unum UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unum UK!
How to prepare for a job interview at Unum UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
