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For Companies At a Glance
- Tasks: Manage broker quotations, assess risk, and provide excellent customer service.
- Company: Unum UK is a leading employee benefits provider focused on creating healthy workplaces.
- Benefits: Enjoy a hybrid work model, generous bonuses, and 27 days holiday plus more perks.
- Why this job: Join a supportive team that values growth, inclusivity, and social impact.
- Qualifications: Proficiency in Excel, great communication skills, and a proactive attitude are essential.
- Other info: Attend our Hiring Event on August 19th for a chance to secure your spot!
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Customer Service Administrator role at Unum UK.
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
Job Posting End Date: August 07
The role
What will you be doing?
Customer Service Administrator
Basingstoke
Hybrid – 3 days per week
Salary: £25,000
What will you bring?
We are holding Hiring Events at our Dorking Office (Unum, Milton Court, Dorking RH4 3LZ) on Tuesday 19th August. There will be a morning session (9:30am-11:30am) and an afternoon session (1pm-3pm). Applying to our event does not guarantee a spot until contacted by a Unum representative. The event will include an introduction to Unum & our customer services department, a competency interview, and a practical exercise.
If successful, your start date will be 6th October, based in our Dorking office.
Required
The Customer Service Administrators are the face of our business, managing broker quotations or renewals. Responsibilities include manipulating data (knowledge of Excel required), assessing risk, and inputting data into our system to price. You will also communicate with brokers to provide policy, quote, or renewal information. To succeed, you should:
- Be proactive, curious, and confident in communication
- Have excellent telephone manners and provide great customer service
- Communicate with sales teams, brokers, clients, claimants, or medical providers
- Pay attention to detail and work in a fast-paced environment
- Work autonomously and collaboratively
- Be proficient with IT internal systems
- Have a willingness to learn
The Successful Customer Service Administrator Can Expect
- Full training
- Generous bonus
- Pension scheme
- Life, medical, and income insurance
- Access to remote GP, nutrition coaching, personal training, mental health support, and medical second opinion
- 27 days holiday plus options to buy/sell up to 5 days (plus Bank Holidays)
- Monday – Friday schedule (no weekends)
- Salary sacrifice electric car scheme with free on-site chargers
Unum operates a hybrid working model, requiring staff to attend the office 3 days a week, with full-time attendance during the first month for training. Previous successful applicants have come from backgrounds in retail, customer service, administration, or insurance. This position is considered commutable from Reigate, Crawley, and Guildford.
Why join us?
At Unum, we foster a workplace where people feel supported to grow and realize their ambitions. We promote a supportive, inclusive environment where you can be yourself and be part of a growing organization. We offer charity and volunteer opportunities, career development, and more.
If you require assistance or reasonable accommodations due to a disability during the application or recruitment process, please contact careers@unum.co.uk.
Company
Unum UK
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Referrals can increase your chances of interviewing at Unum UK by 2x. Get notified about new Customer Service Administrator jobs in Dorking, England, United Kingdom.
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Customer Service Administrator employer: Unum UK
Contact Detail:
Unum UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure to attend the Hiring Event at the Dorking Office on 19th August. This is a great opportunity to meet the team, learn more about Unum, and showcase your enthusiasm for the role in person.
✨Tip Number 2
Prepare for the competency interview by thinking of examples from your past experiences that demonstrate your customer service skills and ability to work in a fast-paced environment. Be ready to discuss how you handle challenges and communicate effectively.
✨Tip Number 3
Brush up on your Excel skills before the event, as manipulating data is a key part of the role. Familiarise yourself with common functions and features that may come in handy during the practical exercise.
✨Tip Number 4
Show your proactive attitude by asking insightful questions during the event. This not only demonstrates your interest in the role but also helps you understand if Unum is the right fit for you.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or administration. Use bullet points for clarity and include specific achievements that demonstrate your skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you want to work at Unum UK and how you can contribute to their mission of creating healthy workplaces.
Prepare for the Hiring Event: Since there will be a competency interview and practical exercise at the hiring event, practice common interview questions and scenarios related to customer service. Be ready to showcase your communication skills and attention to detail.
How to prepare for a job interview at Unum UK
✨Research Unum UK
Before the interview, take some time to learn about Unum UK and its mission. Understanding their focus on employee benefits and healthy workplaces will help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. Be prepared to demonstrate your telephone manners and how you handle customer inquiries during the competency interview.
✨Prepare for Practical Exercises
Since the interview includes a practical exercise, brush up on your Excel skills and be ready to manipulate data. Familiarise yourself with common tasks you might encounter in the role.
✨Emphasise Your Attention to Detail
In a fast-paced environment, attention to detail is crucial. Share examples from your past experiences where your meticulousness made a difference, especially in customer service or administration roles.