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- Tasks: Manage and investigate claims while building strong customer relationships.
- Company: Join a leading employee benefits company protecting over 2 million people.
- Benefits: Enjoy hybrid work, generous bonuses, and extensive health support.
- Why this job: Be part of a supportive culture that values curiosity and communication.
- Qualifications: Proactive, confident communicators with analytical thinking skills are ideal.
- Other info: Attend our Recruitment Event on 7th April for a chance to secure your role!
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Office Location: Dorking Milton Court, Dorking, RH4 3LZ
Hybrid: 2 days per week in office
What will you bring?
We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. We are looking for curious and ambitious people to join our growing company and support those during their time of need.
We are holding a Recruitment Event in our Dorking Office on Monday 7th April! There will be a morning and afternoon session. The day will include an introduction to the Unum & the Claims department, a competency interview and written & numerical exercises. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Recruitment Event once you have applied. If you are successful on the day, we have a start date set for 2nd June!
The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will:
- Be proactive, curious and a confident communicator
- Have an excellent Telephone Manner
- Speak to senior executives, C-suite and HR Directors
- Manage a portfolio and work in a varied and fast-paced environment
- Be an analytical and investigative thinker, spotting patterns and anomalies
- Work alone and autonomously, as well as collaboratively in a team
- Be able to use IT internal systems on a day-to-day basis, including reporting.
The successful Claims Handler can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers.
Previous successful applicants have been from backgrounds in: case management, insurance sales, insurance, Banking, Investigative work or as a claims handler.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
Job Type: Full-time
Pay: From £29,000.00 per year
Additional pay:
- Performance bonus
Benefits:
- Canteen
- Company events
- Company pension
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Claims Handler employer: Unum UK
Contact Detail:
Unum UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Make sure to attend the Recruitment Event on Monday 7th April. This is a fantastic opportunity to meet the team, learn more about the role, and showcase your enthusiasm in person.
✨Tip Number 2
Prepare for the competency interview by thinking of examples from your past experiences that demonstrate your proactive nature and communication skills. Be ready to discuss how you've handled challenging situations.
✨Tip Number 3
Familiarise yourself with common claims processes and terminology in the insurance industry. This knowledge will help you during the written and numerical exercises, as well as in discussions with the interviewers.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Claims Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in claims handling, case management, or any analytical roles. Use bullet points for clarity and focus on achievements that demonstrate your proactive and investigative skills.
Prepare for the Recruitment Event: Since there will be a recruitment event, prepare by practising common interview questions and reviewing potential written and numerical exercises. Familiarise yourself with the company’s values and how they align with your own.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your enthusiasm for the role and inquire about the next steps. This shows initiative and keeps you on their radar.
How to prepare for a job interview at Unum UK
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Claims Handler does. Familiarise yourself with the key responsibilities, such as managing claims and developing relationships with customers.
✨Prepare for Competency Questions
Since there will be a competency interview, think of examples from your past experiences that demonstrate your skills in communication, problem-solving, and analytical thinking. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Numerical Exercises
As part of the recruitment event, you'll need to complete numerical exercises. Brush up on your basic maths skills and practice interpreting data, as this will help you feel more confident during the assessment.
✨Show Your Curiosity
The company is looking for curious individuals. Prepare some thoughtful questions about the role, the team, and the company culture to show your interest and enthusiasm during the interview.
