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- Tasks: Manage and investigate claims while building strong customer relationships.
- Company: Join Unum, a leader in employee benefits, protecting over 2 million lives.
- Benefits: Enjoy hybrid work, generous bonuses, and extensive health perks.
- Why this job: Be part of a supportive culture that values curiosity and communication.
- Qualifications: Proactive, confident communicators with analytical thinking skills are ideal.
- Other info: Attend our Recruitment Event on 8th April for a chance to secure your role!
Want to make an application? Make sure your CV is up to date, then read the following job specs carefully before applying.
Office Location: Unum House, Basing View, Basingstoke, RG21 4EQ
Hybrid: 2 days per week in office
What will you bring?
We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals and families. We are looking for curious and ambitious people to join our growing company and support those during their time of need.
We are holding a Recruitment Event in our Basingstoke office on Tuesday 8th April! There will be a morning and afternoon session. The day will include an introduction to Unum and the Claims department, a competency interview and written and numerical exercises. We will send a case study to you to complete ahead of the day. Our Talent Acquisition Team will be in touch with you to discuss further details around the Hiring Event once you have applied. If you are successful on the day, we have a start date set for 2nd June!
The Claims Handlers proactively manage and investigate claims to support our customers and develop strong relationships. To be successful in this position you will:
- Be proactive, curious and a confident communicator
- Have an excellent Telephone Manner
- Speak to senior executives, C-suite and HR Directors
- Manage a portfolio and work in a varied and fast-paced environment
- Be an analytical and investigative thinker, spotting patterns and anomalies
- Work alone and autonomously, as well as collaboratively in a team
- Be able to use IT internal systems on a day-to-day basis, including reporting
The successful Claims Handler can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers
Previous successful applicants have been from backgrounds in: case management, insurance sales, insurance, banking, investigative work or as a claims handler. From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
Job Type: Full-time
Pay: From £29,000.00 per year
Additional pay:
- Performance bonus
Benefits:
- Canteen
- Company events
- Company pension
- Free flu jabs
- Free parking
- Gym membership
- Health and wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home
Schedule: Monday to Friday, No weekends
Work Location: In person
Claims Handler employer: Unum UK
Contact Detail:
Unum UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Make sure to attend the Recruitment Event on Tuesday 8th April at Unum House. This is a fantastic opportunity to meet the team, learn more about the role, and showcase your enthusiasm in person.
✨Tip Number 2
Prepare for the competency interview by thinking of examples from your past experiences that demonstrate your proactive nature and strong communication skills. Be ready to discuss how you've handled challenging situations.
✨Tip Number 3
Familiarise yourself with common claims processes and terminology in the insurance industry. This knowledge will help you during the written and numerical exercises, as well as in discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of Unum if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the recruitment event.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Update Your CV: Make sure your CV is current and tailored to the Claims Handler role. Highlight relevant experience, especially in case management, insurance, or investigative work, as these backgrounds are preferred.
Understand the Job Specs: Read the job description carefully to understand the key responsibilities and required skills. Focus on qualities like proactivity, communication skills, and analytical thinking, and reflect these in your application.
Prepare for the Recruitment Event: Since there will be a recruitment event, prepare by reviewing common interview questions and practicing your responses. Familiarise yourself with the company and its values to demonstrate your interest.
Follow Up: After submitting your application, consider following up with the Talent Acquisition Team if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Unum UK
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Claims Handler. Familiarise yourself with the skills required, such as being proactive and having excellent communication skills, as these will likely be discussed during your interview.
✨Prepare for Competency Questions
Since the interview includes a competency section, prepare examples from your past experiences that demonstrate your analytical thinking, problem-solving abilities, and how you've managed relationships in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Practice Your Telephone Manner
Given the importance of a good telephone manner in this role, practice speaking clearly and confidently over the phone. You might even want to conduct mock interviews or role-play scenarios to get comfortable with handling calls professionally.
✨Familiarise Yourself with the Company
Research Unum and its claims department. Understanding their values, mission, and the services they provide will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
