At a Glance
- Tasks: Manage service delivery and support for a seamless customer experience.
- Company: Join Unum, a leader in employee benefits with a mission to create happy workplaces.
- Benefits: Enjoy generous bonuses, private medical insurance, and 27 days holiday.
- Other info: Hybrid working model with opportunities for continuous improvement and career progression.
- Why this job: Be part of a supportive team that champions your growth and ambitions.
- Qualifications: Strong problem-solving skills and experience in service management.
The predicted salary is between 45000 - 55000 £ per year.
About Us
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
Position: Service Delivery Manager
Hybrid – Basingstoke or Dorking, 3 days a week minimum
12‑month fixed‑term contract (maternity cover)
Key Responsibilities
- Maintain exceptional service support across internal IT teams and external third‑party suppliers.
- Ensure all service partners meet business needs and operate in line with published service expectations.
- Oversee service support and delivery processes to enable a seamless customer experience.
- Thrive in problem‑solving and demonstrate confidence working with ambiguity.
- Drive improvements through to full resolution with persistence and ownership.
- Manage and influence a wide range of stakeholders effectively.
- Monitor and manage service levels and supplier performance.
- Apply strong service reporting disciplines, including service management reporting and post‑incident reviews.
- Champion continuous improvement across all service support and delivery areas.
Please note internally this role is titled Senior IT Service Manager.
Benefits
- Generous bonus
- Private medical insurance
- DC pension scheme
- Life, medical and income insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary‑sacrifice electric car scheme with free on‑site electric chargers.
Why Join Us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long‑term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
EEO Statement
We are proud to be a Disability Confident Employer. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to.
Service Delivery Manager in Basingstoke employer: Unum UK
At Unum, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that fosters personal and professional growth. With generous benefits such as private medical insurance, a robust pension scheme, and a commitment to employee well-being through mental health support and wellness initiatives, our team members in Basingstoke or Dorking can thrive while making a meaningful impact in the employee benefits sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at Unum or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Delivery Managers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples where you’ve tackled challenges head-on, especially in service delivery contexts. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our mission to create healthy, happy workplaces.
We think you need these skills to ace Service Delivery Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in managing service support and delivery processes, as well as any relevant problem-solving skills. We want to see how you can contribute to our mission of creating healthy, happy workplaces!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your experience with stakeholder management and continuous improvement – we love that stuff!
Showcase Your Achievements:When filling out your application, be sure to showcase your achievements in previous roles. Use specific examples that demonstrate your ability to drive improvements and manage service levels effectively. We’re all about persistence and ownership here at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll get to see all the details about the role and our company culture. Plus, we’re excited to meet you and see how you can help us thrive!
How to prepare for a job interview at Unum UK
✨Know Your Service Delivery Inside Out
Make sure you understand the key responsibilities of a Service Delivery Manager. Familiarise yourself with service support processes and how to manage third-party suppliers. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to work with ambiguity or drive improvements. Being able to articulate these experiences will highlight your persistence and ownership, which are crucial for this role.
✨Engage with Stakeholders
Since managing a wide range of stakeholders is part of the job, think about how you can effectively communicate and influence them. Prepare to discuss your strategies for building relationships and ensuring everyone is aligned with service expectations.
✨Emphasise Continuous Improvement
Be ready to talk about how you've championed continuous improvement in your past roles. Share specific examples of how you've monitored service levels and implemented changes based on feedback. This will show that you’re proactive and committed to enhancing service delivery.
