At a Glance
- Tasks: Help customers with their dental cover and claims, providing clear and supportive service.
- Company: Join Unum, a leading employee benefits provider focused on creating healthy workplaces.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and supports career progression.
- Why this job: Make a real difference in people's lives through exceptional customer service.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 28000 - 30000 £ per year.
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role is located in Basingstoke, hybrid (2 days working from home per week) with a salary of £26,000.
Make a difference, one conversation at a time. At Unum, we're here when people need us most. Through our Dental team, we help customers access the support they need, providing a service that is clear, straightforward and genuinely helpful.
What You'll Be Doing
- As a Customer Service Advisor, you'll be at the heart of our customer experience.
- You'll speak with customers every day, helping them understand their cover, answering questions, and processing claims accurately and efficiently.
- You’ll be trusted to solve problems and deliver excellent service, all while building confidence and trust with our customers.
Key Responsibilities Include
- Handling inbound customer phone calls enquiries with professionalism and empathy.
- Explaining policy cover and claim decisions clearly and confidently.
- Processing claims accurately in line with policy terms and company guidelines.
- Supporting customers to make informed decisions by providing clear, fair and accurate information.
- Working closely with colleagues to deliver outstanding customer outcomes.
- Meeting quality, service and productivity targets in a regulated environment.
You'll Be Someone Who
- Loves speaking with people and building rapport over the phone.
- Has excellent verbal communication skills and a natural customer-first approach.
- Enjoys solving problems and finding solutions.
- Is organised, detail-oriented and able to prioritise tasks.
- Works well independently and as part of a team.
- Is comfortable using computer systems and learning new processes.
- Takes pride in delivering a high-quality service.
This opportunity could be a great fit for someone from a customer service, contact centre, hospitality, retail, healthcare administration, financial services, insurance, or office-based administration background who enjoys helping people and wants a rewarding career with purpose.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. We are proud to be a Disability Confident Employer.
Dental Customer Service Advisor in Basingstoke employer: Unum UK
At Unum, we pride ourselves on being a leading employee benefits provider that fosters a supportive and inclusive work environment in Dorking. Our commitment to employee growth is evident through our generous benefits package, including performance-based incentives, extensive health support, and opportunities for professional development, making us an excellent employer for actuaries looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Customer Service Advisor in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unum UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unum UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dental Customer Service Advisor in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unum UK:Your cover letter is your chance to shine! Tell us why you want to work at Unum UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unum UK!
How to prepare for a job interview at Unum UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
