At a Glance
- Tasks: As a Claims Coordinator, you'll provide top-notch customer service and manage claims administration.
- Company: Join Unum UK, a leader in employee benefits, dedicated to creating healthy workplaces.
- Benefits: Enjoy hybrid work, generous holidays, bonuses, and wellness support including mental health resources.
- Other info: Full training provided; previous experience in admin or customer service is a plus.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact.
- Qualifications: We're looking for proactive communicators with attention to detail and a knack for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
- Claims Coordinator
- Dorking or Basingstoke
- Hybrid - 3 days per week in office
What will you bring?
- Provide excellent customer service to both internal and external customers in all aspects of Claims Administration.
- Be proactive, curious, and a confident communicator.
- Have an excellent telephone manner, providing great customer service.
- Speak to brokers, clients, claimants, or medical providers.
- Have good attention to detail and work in a varied and fast-paced environment.
- Be able to interpret information and make appropriate recommendations.
- Work alone and autonomously, as well as collaboratively in a team.
- Be able to use IT internal systems on a daily basis.
The successful Customer Service Advisors can expect:
- Full training
- Generous bonus
- DC pension scheme
- Life, medical, and income insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support, and medical second opinion
- 27 days holiday with the option to buy and sell up to 5 days (plus bank holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers
Previous successful applicants have been from backgrounds in administration, insurance, or customer service.
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Claims Coordinator in Dorking employer: Unum Insurance
Unum UK is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive and inclusive work culture in Dorking or Basingstoke. With generous benefits such as a comprehensive pension scheme, extensive health support, and opportunities for career advancement, Unum fosters an environment where employees can thrive both personally and professionally. Join us to be part of a mission-driven team dedicated to creating healthier workplaces while enjoying a balanced hybrid work model.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Coordinator in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unum Insurance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unum Insurance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Coordinator in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unum Insurance:Your cover letter is your chance to shine! Tell us why you want to work at Unum Insurance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unum Insurance!
How to prepare for a job interview at Unum Insurance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
