Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Claims Assessor, you'll manage and assess claims while providing exceptional customer service.
- Company: Join Unum, a specialist employee benefits provider dedicated to creating healthy workplaces.
- Benefits: Enjoy full training, generous bonuses, 27 days holiday, and access to wellness resources.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact.
- Qualifications: Strong communication skills and analytical thinking are essential; relevant experience is a plus.
- Other info: Hybrid work model with opportunities for career progression and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Job Posting End Date: July 31
Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Position: Claims Assessor
Location: Basingstoke or Dorking
Hybrid: 3 days per week in office
What will you bring?
We are looking for Claims Assessors to join us here at Unum. In this role you will play a key part in delivering financial security and support to individuals and families when they need it most.
We are looking for individuals with strong communication skills, empathy, and analytical mindsets. You will be provided with full training and ongoing support to help you succeed in the role.
In this position you will:
- Proactively manage and assess claims, applying medical knowledge and interpreting policy documentation.
- Communicate decisions clearly and empathetically, ensuring timely and accurate updates throughout the claims process.
- Collaborate as part of our Claims department and work autonomously.
- Deliver exceptional customer service and build strong relationships with clients and stakeholders.
Requirements:
- Be proactive, curious and a confident communicator via written and verbal communication.
- Ability to organise and manage work in a varied and fast-paced environment.
- Be an analytical and investigative thinker, spotting patterns and anomalies.
The ideal candidate will have a similar background in case management, insurance, banking or investigation work. Additionally, similar qualifications or experience in law, psychology, nursing or a related field have proved successful.
The successful Claims Assessor can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
#LI-Hybrid
#LI-AM1
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company:
Unum UK #J-18808-Ljbffr
Claims Assessor employer: Unum Insurance
Contact Detail:
Unum Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the insurance and claims process. Understanding how claims are assessed and the common challenges faced can give you an edge in interviews, showing your proactive approach and genuine interest in the role.
✨Tip Number 2
Highlight your communication skills during networking opportunities. Engage with professionals in the industry on platforms like LinkedIn, and share insights or ask questions about their experiences to demonstrate your enthusiasm and willingness to learn.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've demonstrated empathy and analytical thinking. This will help you articulate your thought process and problem-solving abilities effectively.
✨Tip Number 4
Research Unum's values and mission. Tailoring your conversations and responses to align with their focus on creating healthy workplaces can show that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Assessor. Familiarise yourself with the skills required, such as strong communication and analytical thinking, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in case management, insurance, or related fields. Use specific examples to demonstrate how your background aligns with the requirements outlined in the job description.
Showcase Your Skills: Clearly articulate your communication skills and empathy in your application. Provide examples of how you've successfully managed client relationships or resolved issues in past roles to illustrate your suitability for the position.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Unum directly. Mention why you are interested in working for them and how you can contribute to their mission of creating healthy workplaces. Make it engaging and reflective of your personality.
How to prepare for a job interview at Unum Insurance
✨Showcase Your Communication Skills
As a Claims Assessor, strong communication is key. Be prepared to demonstrate your ability to convey complex information clearly and empathetically during the interview. Use examples from past experiences where you successfully communicated with clients or colleagues.
✨Demonstrate Analytical Thinking
The role requires an analytical mindset, so be ready to discuss how you approach problem-solving. Prepare to share specific instances where you've identified patterns or anomalies in data, and explain your thought process in resolving those issues.
✨Emphasise Empathy and Customer Service
This position involves supporting individuals during challenging times. Highlight your experience in providing exceptional customer service and your ability to empathise with clients. Share stories that illustrate your compassionate approach to client interactions.
✨Research the Company Culture
Understanding Unum's mission and values will help you align your answers with their expectations. Familiarise yourself with their commitment to creating healthy workplaces and be ready to discuss how your personal values resonate with theirs.
