Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Claims Assessor, you'll manage and assess claims while providing exceptional customer service.
- Company: Join Unum, a specialist employee benefits provider dedicated to creating healthy workplaces.
- Benefits: Enjoy full training, generous bonuses, 27 days holiday, and access to wellness resources.
- Why this job: Be part of a supportive culture that values growth, inclusivity, and social impact.
- Qualifications: Strong communication skills and analytical thinking are essential; relevant experience is a plus.
- Other info: Hybrid work model with opportunities for career progression and community involvement.
The predicted salary is between 28800 - 43200 £ per year.
Job Posting End Date: October 13
The role
What will you be doing?
Position: Senior Claims Assessor
Location: Basingstoke or Dorking with hybrid working
What will you bring?
We’re looking for Senior Claims Assessors to join us here at Unum, where you’ll play a vital role in delivering financial security and support to individuals and families during life’s most challenging times.
You’ll bring proven experience in Income Protection and the ability to manage complex claims with technical precision. Alongside your strong communication skills, empathy, and analytical mindset, you’ll benefit from ongoing development and support to help you grow your career in a purpose-driven environment.
What you’ll be doing:
- Claims Management: Proactively assess claims from both medical and financial perspectives, ensuring accurate interpretation of policy documentation and timely decisions.
- Customer Focus: Deliver exceptional service by maintaining regular, clear communication and adhering to Treating Customers Fairly principles.
- Technical Leadership: Support the Claims team with payment checking, mentoring, and coaching, helping to build technical capability across the department.
- Collaboration: Work closely with rehabilitation teams, clients, and internal stakeholders to promote return-to-work strategies and maintain strong partnerships.
- Continuous Improvement: Contribute to process enhancements, participate in change initiatives, and provide valuable management information.
We’re seeking individuals with:
- Proven experience in assessing Income Protection Claims.
- Strong understanding of long-term medical conditions, NHS systems, and rehabilitation processes.
- Experience using claims management tools such as functional assessments.
- Excellent relationship-building, negotiation, and conflict resolution skills.
- Demonstrated ability to coach and mentor junior team members.
The ideal candidate will come from a similar background in Group Risk Insurance.
The successful Senior Claims Assessor can expect:
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
#LI-Hybrid
#LI-AM1
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
Company:
Unum UK
#J-18808-Ljbffr
Claims Assessor employer: Unum Insurance
Contact Detail:
Unum Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the insurance and claims process. Understanding how claims are assessed and the common challenges faced can give you an edge in interviews, showing your proactive approach and genuine interest in the role.
✨Tip Number 2
Highlight your communication skills during networking opportunities. Engage with professionals in the industry on platforms like LinkedIn, and share insights or ask questions about their experiences to demonstrate your enthusiasm and willingness to learn.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you've demonstrated empathy and analytical thinking. This will help you articulate your thought process and problem-solving abilities effectively.
✨Tip Number 4
Research Unum's values and mission. Tailoring your conversations and responses to align with their focus on creating healthy workplaces can show that you're not just looking for any job, but that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Assessor. Familiarise yourself with the skills required, such as strong communication and analytical thinking, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in case management, insurance, or related fields. Use specific examples to demonstrate how your background aligns with the requirements outlined in the job description.
Showcase Your Skills: Clearly articulate your communication skills and empathy in your application. Provide examples of how you've successfully managed client relationships or resolved issues in past roles to illustrate your suitability for the position.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Unum directly. Mention why you are interested in working for them and how you can contribute to their mission of creating healthy workplaces. Make it engaging and reflective of your personality.
How to prepare for a job interview at Unum Insurance
✨Showcase Your Communication Skills
As a Claims Assessor, strong communication is key. Be prepared to demonstrate your ability to convey complex information clearly and empathetically during the interview. Use examples from past experiences where you successfully communicated with clients or colleagues.
✨Demonstrate Analytical Thinking
The role requires an analytical mindset, so be ready to discuss how you approach problem-solving. Prepare to share specific instances where you've identified patterns or anomalies in data, and explain your thought process in resolving those issues.
✨Emphasise Empathy and Customer Service
This position involves supporting individuals during challenging times. Highlight your experience in providing exceptional customer service and your ability to empathise with clients. Share stories that illustrate your compassionate approach to client interactions.
✨Research the Company Culture
Understanding Unum's mission and values will help you align your answers with their expectations. Familiarise yourself with their commitment to creating healthy workplaces and be ready to discuss how your personal values resonate with theirs.
