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- Tasks: Assess complex Income Protection claims with empathy and technical expertise.
- Company: Join Unum, a leading employee benefits provider focused on creating healthy workplaces.
- Benefits: Enjoy competitive salary, flexible working, wellness perks, and ongoing development opportunities.
- Other info: Inclusive workplace that values growth, coaching, and continuous improvement.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: 5+ years of experience in assessing Income Protection claims and strong communication skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
We’re looking for experienced Senior Claims Assessors to join our Income Protection Claims team. This is a key role where your expertise, judgement and empathy will directly support customers at critical points in their lives.
You’ll take ownership of assessing complex and long‑term Income Protection claims, balancing robust technical decision‑making with clear, compassionate communication. Alongside case ownership, you’ll play an important part in developing others — coaching, mentoring and contributing to strong technical standards across the team.
What you’ll be doing:
- Assessing Income Protection claims from both a medical and financial perspective, including complex and long‑term cases
- Interpreting policy documentation accurately and applying sound technical judgement
- Communicating decisions clearly, sensitively and in line with Treating Customers Fairly principles
- Maintaining checking authority and ensuring claims are paid accurately and on time
- Working closely with rehabilitation teams and internal stakeholders to support positive return‑to‑work outcomes
- Coaching and mentoring colleagues, completing file reviews and supporting technical development
- Building trusted relationships with customers, clients and colleagues
- Contributing to continuous improvement and management information where required
What you’ll bring:
- At least 5 years’ experience assessing Income Protection claims (essential)
- Proven experience managing complex and long‑term IP cases
- Strong technical knowledge of Group Risk products and policy interpretation
- A good understanding of long‑term medical conditions, NHS pathways and rehabilitation processes
- Experience using claims management systems and functional assessments
- Confident written and verbal communication skills, with the ability to explain decisions clearly
- A collaborative approach, with a genuine interest in coaching and sharing knowledge
What we offer:
- A competitive salary plus performance‑based bonus (8.5%)
- Flexible working model, including fully remote options for candidates who live beyond a reasonable commuting distance from our offices
- Pension scheme
- Life assurance, private medical and income protection cover
- A wide range of wellbeing benefits, including: Remote GP and second medical opinion, Nutrition coaching and personal training, Unlimited mental health support
- 27 days’ holiday, plus bank holidays, with the option to buy or sell up to 5 days
- Salary sacrifice electric car scheme with free onsite charging
- Ongoing development in a supportive, purpose‑driven organisation
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
We are proud to be a Disability Confident Employer.
Senior Claims Assessor employer: Unum Group
Contact Detail:
Unum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Assessor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unum through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment. Think about how you’d handle complex cases and be ready to share examples that showcase your technical skills and empathy.
✨Tip Number 3
Show off your coaching skills! Be ready to discuss how you've mentored others in the past. Unum values collaboration, so highlighting your ability to develop team members will definitely make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to create healthy, happy workplaces.
We think you need these skills to ace Senior Claims Assessor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Claims Assessor role. Highlight your experience with Income Protection claims and any relevant technical knowledge. We want to see how your skills align with what we do!
Showcase Your Empathy: Since this role involves supporting customers during tough times, it’s crucial to demonstrate your empathetic approach in your written application. Share examples of how you've communicated sensitive decisions in the past — we love seeing that human touch!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your qualifications and experiences. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unum Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Income Protection claims and Group Risk products. Familiarise yourself with the policy documentation and be ready to discuss how you would assess complex cases. This will show that you’re not just experienced, but also genuinely interested in the role.
✨Show Your Empathy
Since this role involves supporting customers during critical times, practice how you can communicate decisions clearly and compassionately. Think of examples from your past experiences where you’ve had to balance technical judgement with empathy, and be prepared to share these during the interview.
✨Be a Team Player
Highlight your collaborative approach and your interest in coaching others. Prepare to discuss how you’ve mentored colleagues in the past and contributed to team development. This will demonstrate that you’re not just focused on your own success, but also on helping the team thrive.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, the Income Protection Claims team, and how they measure success. This shows that you’re engaged and serious about the position. Plus, it gives you a chance to see if the company aligns with your values and career goals.