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- Tasks: Lead digital performance insights and enhance customer experience through data analysis.
- Company: Join Unum, a dynamic employee benefits provider focused on healthy workplaces.
- Benefits: Generous bonus, healthcare plan, 27 days holiday, and electric car scheme.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment while growing your skills.
- Qualifications: Experience in digital analytics and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
Unum is a leading provider of employee benefits, and we’re growing fast. To support that growth, we’re expanding our marketing capabilities and sharpening our focus on segmentation, personalisation, and customer experience.
If you’re passionate about using insight to develop and deliver highly targeted, personalised marketing activity that achieves real results, you’ll thrive in our fast moving, performance-led environment. We’re looking for people who are curious, adaptable and bring positive energy to their work. If you’re excited by ambitious goals, open to learning quickly and enjoy collaborating with a team that moves at pace, you’ll fit right in.
What will you bring?
We are looking for a Digital Performance Analyst to lead digital performance insight across all platforms and customer touchpoints. The role is focused on using digital analytics and CRM data to shape decisions, prioritisation and investment, turning performance data into clear insight that improves customer experience and business outcomes, rather than simply reporting on activity.
Key Responsibilities:
- Proactively interpret performance across all digital platforms (web, email, app, etc.), using tools such as GA4, FullStory, Walnut, Qualtrics, and Power BI to identify insight, patterns and opportunities, not just trends.
- Integrate and interpret data from Salesforce CRM to build a joined up view of customer journeys and digital engagement, identifying where experience and outcomes can be improved.
- Develop dashboards and performance narratives aligned to Marketing Scorecard KPIs, clearly articulating what the data means, why it matters, and what actions should be taken.
- Take ownership of analytics tools and tracking capability, ensuring tagging and measurement are fit for purpose and support meaningful, decision-ready insight rather than exhaustive data collection.
- Champion a data-driven culture by challenging assumptions, improving data literacy, and helping teams use insight confidently when making decisions.
Skills & Experience:
- Strong communication and presentation skills, with the ability to influence non-technical stakeholders and translate complex performance data into clear, commercially relevant recommendations.
- Proven ability to educate and upskill stakeholders, acting as a trusted partner who improves how teams understand and apply digital performance insight.
- Demonstrable experience in digital analytics or performance analysis, with evidence of applying judgement, narrative and insight to influence outcomes rather than focusing solely on reporting accuracy.
- Proficiency in tools such as Google Analytics 4 (GA4), Google Tag Manager, FullStory, Walnut, Qualtrics, Power BI, and Salesforce CRM.
This role is not suited to candidates seeking a purely technical or reporting focused analytics position.
If you’re ready to make an impact, grow quickly and be part of something genuinely transformative, we’d love to hear from you.
The successful Digital Performance Analyst can expect:
- Generous Bonus
- Healthcare Cash plan Level 1 Funded
- DC pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with on site charging facilities.
- Free Shuttle Bus from Dorking Train Station
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. We are proud to be a Disability Confident Employer.
Company: Unum UK
Digital Performance Analyst in Dorking employer: Unum Group
Contact Detail:
Unum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Performance Analyst in Dorking
✨Tip Number 1
Get to know the company inside out! Research Unum's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to digital performance analysis. Think about how you can showcase your skills with tools like GA4 and Power BI, and be ready to discuss real-life examples of your work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Unum team!
We think you need these skills to ace Digital Performance Analyst in Dorking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital performance analysis shine through. We want to see how excited you are about using insights to drive marketing strategies and improve customer experiences.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language to explain your experience with tools like GA4 and Salesforce CRM, and how you've used data to influence decisions in the past.
Tailor Your Application: Don’t just send a generic application! Tailor it to highlight how your skills and experiences align with our mission at Unum. Show us how you can contribute to creating healthy, happy workplaces through your analytical expertise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Unum Group
✨Know Your Tools
Familiarise yourself with the analytics tools mentioned in the job description, like GA4 and Power BI. Be ready to discuss how you've used these tools in past roles to derive insights and improve performance.
✨Showcase Your Communication Skills
Prepare examples of how you've translated complex data into actionable insights for non-technical stakeholders. This role values strong communication, so practice explaining your past projects in a clear and engaging way.
✨Demonstrate Your Curiosity
Be prepared to discuss how you stay updated on digital marketing trends and analytics. Show your passion for learning and adapting, as this is key to thriving in a fast-paced environment.
✨Prepare Insightful Questions
Think of questions that show your interest in the company's goals and challenges. Ask about their current digital strategies or how they measure success, which will demonstrate your proactive mindset and genuine interest in the role.