At a Glance
- Tasks: Design and optimise automated customer journeys and digital campaigns.
- Company: Join Unum UK, a leader in employee benefits with a supportive culture.
- Benefits: Competitive salary, generous bonuses, healthcare, and 27 days annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Accelerate your marketing career while making a real impact on customer engagement.
- Qualifications: Degree in Marketing or related field, or 1-2 years of marketing experience.
Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
Customer Engagement Executive Hybrid – 3 days a week in Dorking office £30,000 - £35,000 per annum
What will you be doing?
Join a Growth-Focused Marketing Team Where Your Ideas Make an Impact. Are you passionate about digital marketing and looking for an opportunity to accelerate your career? At Unum UK, we're looking for a Customer Engagement Executive to join our ambitious Growth Marketing team and help deliver innovative, data-driven B2B campaigns that drive engagement, generate opportunities, and support business growth.
Whether you're a recent graduate with a placement year or have gained 1-2 years of marketing experience, this is an exciting opportunity to develop your skills in marketing automation, customer engagement, and campaign communications, while working alongside experienced marketing professionals.
You'll play a key role in creating personalised, digital-first experiences for brokers and customers, using data and insights to improve engagement across multiple channels. If you're curious, creative, commercially minded, and eager to learn, we'd love to hear from you.
What You'll Be Doing:
- Help design, build and optimise automated customer journeys and nurture campaigns that engage brokers and customers at every stage of their journey.
- Support the delivery of targeted digital campaigns across email, social media and other channels, contributing to our Account Based Marketing (ABM) strategy.
- Analyse campaign performance, identify insights and recommend improvements to increase engagement, conversion and marketing effectiveness.
- Test new ideas, technologies and approaches to help us continuously improve how we engage our audiences.
- Work with our Digital Marketing team to ensure content remains fresh, relevant and delivers an excellent online experience.
What We're Looking For:
We're looking for someone who's enthusiastic about marketing, enjoys working with data, and is excited to build a career in customer engagement and digital marketing.
You’ll ideally have:
- A degree in Marketing, Business or a related subject, ideally including a placement year, or 1-2 years' experience in a marketing, CRM, customer engagement or campaign role.
- An understanding of customer journeys, segmentation and personalisation through either academic study or practical experience.
- Strong communication and organisational skills, with a keen eye for detail.
- Exposure to marketing technology such as Salesforce, HubSpot, Marketo, or similar CRM and automation platforms.
- Familiarity with analytics tools such as Google Analytics (GA4) and an interest in using data to inform decisions.
- A proactive attitude and willingness to experiment, learn new skills and contribute fresh ideas.
- The ability to build positive working relationships and collaborate effectively with a variety of stakeholders.
In return, you'll benefit from:
- Competitive salary and generous bonus scheme
- Healthcare Cash Plan (Level 1 funded)
- Defined Contribution pension scheme
- Life assurance, private medical and income protection insurance
- Access to a remote GP, nutrition coaching, personal training, unlimited mental health support and medical second opinions
- 27 days annual leave, plus bank holidays, with the option to buy or sell up to 5 additional days
- Electric vehicle salary sacrifice scheme with on-site charging facilities
- Free shuttle bus from Dorking train station
- A supportive culture focused on wellbeing, development and career growth
Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk. We are proud to be a Disability Confident Employer.
Customer Engagement Executive in Dorking employer: Unum Group
At Unum UK, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Customer Engagement Executive in our Dorking office, you'll enjoy competitive salaries, generous benefits, and the opportunity to collaborate with experienced marketing professionals while contributing to innovative campaigns that make a real impact. Join us to accelerate your career in a dynamic environment where your ideas are valued and your development is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Executive in Dorking
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Unum Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Unum Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Unum Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Unum Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Customer Engagement Executive in Dorking
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Unum Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Unum Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about Unum Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Unum Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Unum Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Unum Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
