At a Glance
- Tasks: Assess claims and provide vital support to individuals and families in need.
- Company: Join Unum, a specialist employee benefits provider with a mission to create healthy workplaces.
- Benefits: Full training, generous bonus, pension scheme, and 27 days holiday.
- Other info: Hybrid working, supportive environment, and excellent career growth opportunities.
- Why this job: Start a meaningful career where you can truly make a difference.
- Qualifications: Curious, analytical, strong communicator, and organised.
The predicted salary is between 25000 - 30000 € per year.
Who are we? We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role
What will you be doing?
- Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
- Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
- Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
- Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.
We’re seeking individuals who are:
- Curious and Analytical: Able to investigate, spot patterns, and think critically.
- Strong Communicators: Confident in both written and verbal communication, with a customer-focused mindset.
- Organised and Resilient: Comfortable managing varied workloads in a fast-paced environment.
- Empathetic and Professional: Able to handle sensitive situations with care and discretion.
Experience in areas such as customer service, case work or financial services may be helpful or similar qualifications or experience in law, psychology, nursing or a related field have proved successful. We’re looking for individuals with strong communication skills, a keen eye for detail, and a natural ability to solve problems and learn new information.
The successful Trainee Claims Assessor can expect:
- Full training
- Generous Bonus
- Pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on site electric chargers.
From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.
Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
We are proud to be a Disability Confident Employer.
Trainee Claims Assessor in Basingstoke employer: Unum Group
Unum is an exceptional employer that prioritises employee well-being and professional growth, offering comprehensive training and support for the Trainee Claims Assessor role. With a strong focus on creating a healthy work environment, employees benefit from generous holiday allowances, a robust pension scheme, and access to wellness resources, all while working in a collaborative and inclusive culture in Basingstoke or Dorking. Join us to make a meaningful impact in people's lives while advancing your career in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Claims Assessor in Basingstoke
✨Tip Number 1
Get to know the company! Research Unum and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Trainee Claims Assessor, you'll need to deliver clear and empathetic updates. Role-play with a friend or family member to get comfortable with discussing sensitive topics.
✨Tip Number 3
Show off your analytical side! Prepare examples of how you've solved problems or spotted patterns in past experiences. This will demonstrate your curiosity and critical thinking skills, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining Unum as a Trainee Claims Assessor.
We think you need these skills to ace Trainee Claims Assessor in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Claims Assessor role. Highlight any investigative work or customer service experience you have, as these are key to what we’re looking for!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how your curiosity and analytical skills have helped you in the past – we love hearing your story!
Showcase Your Communication Skills:Since strong communication is vital for this position, ensure your written application is clear and professional. Use a friendly tone, but keep it concise and to the point – we want to see your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unum Group
✨Research the Company
Before your interview, take some time to learn about Unum and its mission. Understanding their focus on employee benefits and how they strive to create healthy workplaces will help you align your answers with their values.
✨Prepare for Scenario Questions
As a Trainee Claims Assessor, you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you've had to investigate a situation or communicate effectively with customers. Practising these scenarios can give you confidence during the interview.
✨Show Your Empathy
This role requires a strong sense of empathy, especially when dealing with sensitive claims. Be ready to discuss how you handle difficult conversations and show that you can provide support to clients in challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
