At a Glance
- Tasks: Lead service delivery and ensure exceptional support across IT teams and suppliers.
- Company: Join Unum, a specialist employee benefits provider focused on healthy workplaces.
- Benefits: Generous bonus, private medical insurance, and 27 days holiday plus more.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving service delivery in a supportive environment.
- Qualifications: Strong technical expertise and excellent stakeholder management skills.
The predicted salary is between 50000 - 60000 € per year.
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The role involves acting as a key liaison between IT functions and the business, ensuring the successful delivery of service across our organisation. You’ll be a strong and credible technical subject matter expert, providing technical input within your area of responsibility and supporting project delivery.
Key Responsibilities:- Maintain exceptional service support across internal IT teams and external third party suppliers.
- Ensure all service partners meet business needs and operate in line with published service expectations.
- Oversee service support and delivery processes to enable a seamless customer experience.
- Thrive in problem solving and demonstrate confidence working with ambiguity.
- Drive improvements through to full resolution with persistence and ownership.
- Manage and influence a wide range of stakeholders effectively.
- Monitor and manage service levels and supplier performance.
- Apply strong service reporting disciplines, including service management reporting and post incident reviews.
- Champion continuous improvement across all service support and delivery areas.
In this role you can expect:
- Generous Bonus
- Private Medical Insurance
- DC pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Salary sacrifice electric car scheme with free on-site electric chargers.
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.
We are proud to be a Disability Confident Employer.
Service Delivery Manager in Basingstoke employer: Unum Group
At Unum, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that fosters personal and professional growth. Located in Basingstoke or Dorking, our hybrid work model allows for flexibility while providing generous benefits such as private medical insurance, a robust pension scheme, and access to wellness resources. Join us in our mission to create healthy workplaces where your contributions are valued and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to current employees at Unum or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to service delivery and stakeholder management. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples where you’ve tackled challenges head-on, especially in IT service management. We love hearing about persistence and ownership!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Service Delivery Manager in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Service Delivery Manager role. Highlight your experience in IT service management and any relevant technical expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission at Unum. Let us know what makes you the perfect fit for our team.
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved problems or improved processes. We love candidates who can demonstrate persistence and ownership in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Unum Group
✨Know Your Stuff
As a Service Delivery Manager, you'll need to showcase your technical expertise. Brush up on the latest trends in IT service management and be ready to discuss how you've successfully managed service delivery in the past. Prepare specific examples that highlight your problem-solving skills and ability to work with ambiguity.
✨Understand the Company Culture
Familiarise yourself with Unum's mission to create healthy, happy workplaces. During the interview, demonstrate how your values align with theirs. This will show that you're not just looking for a job, but that you genuinely want to contribute to their goals.
✨Stakeholder Management Skills
Since the role involves managing a wide range of stakeholders, prepare to discuss your experience in this area. Think of examples where you've influenced decisions or improved relationships with service partners. Highlight your communication skills and how you ensure everyone is on the same page.
✨Show Your Continuous Improvement Mindset
Unum values continuous improvement, so come prepared with ideas on how you can drive enhancements in service delivery. Discuss any initiatives you've led in the past that resulted in better service outcomes. This will demonstrate your proactive approach and commitment to excellence.
