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- Tasks: Lead customer service for new homes and ensure top-notch service delivery.
- Company: A leading housebuilder committed to quality and community impact.
- Benefits: Fixed-term contract until December 2026 with potential for community influence.
- Why this job: Shape customer experiences and make a difference in new developments.
- Qualifications: Strong leadership, technical construction knowledge, and excellent customer service skills.
- Other info: Opportunity to work in a dynamic environment with a focus on quality.
The predicted salary is between 48000 - 72000 £ per year.
A leading housebuilder is seeking a Head of Customer Service in Warrington to oversee the delivery of exemplary customer service across new developments.
Responsibilities include:
- Managing relationships with construction teams
- Tracking defects
- Upholding Health and Safety compliance
The ideal candidate will possess strong leadership, technical construction knowledge, and excellent customer service skills. This fixed-term contract extends until December 2026, providing an opportunity to positively influence the community.
Head of Customer Service - New Homes & Quality (Contract) in Warrington employer: untypical
Contact Detail:
untypical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Service - New Homes & Quality (Contract) in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Knowing their recent developments will help you tailor your answers and show that you're genuinely interested in their work.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams or resolved customer issues in the past. This will demonstrate your capability to oversee customer service effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Customer Service - New Homes & Quality (Contract) in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and technical construction knowledge. We want to see how your skills align with the role of Head of Customer Service, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exemplary customer service in the housing sector. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed customer relationships and resolved issues in the past. We’re looking for someone who can track defects and uphold Health and Safety compliance, so make sure to highlight these experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at untypical
✨Know Your Stuff
Make sure you brush up on your technical construction knowledge. Understand the common defects in new builds and how to address them. This will show that you’re not just a people person, but also someone who knows the ins and outs of the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved customer service or resolved conflicts. This will demonstrate your ability to manage relationships with construction teams effectively.
✨Health and Safety Matters
Familiarise yourself with Health and Safety regulations relevant to the construction industry. Be ready to discuss how you would ensure compliance and promote a safe working environment. This shows you take the role seriously and prioritise safety.
✨Engage with the Community
Since this role involves positively influencing the community, think about how you can contribute beyond just customer service. Prepare ideas on how to engage with local residents and improve their experience with new developments. This will highlight your commitment to the role and the community.