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- Tasks: Lead engaging training sessions to empower sales teams and enhance customer experiences.
- Company: Join a dynamic homebuilding company focused on quality, community, and sustainability.
- Benefits: Enjoy a competitive salary, bonus scheme, enhanced pension, and 26 days holiday.
- Other info: Flexible location with travel across the Midlands and South West required.
- Why this job: Shape the future of home sales and make a real difference in people's lives.
- Qualifications: Experience in sales training and a passion for coaching and development.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for talented and enthusiastic individuals who will share this passion, to join our team. This post will play a central role in shaping the experience of every customer who chooses to explore a home with us. We want our Sales teams to feel confident, capable and supported and Managers to be equipped to coach and develop them.
Benefits:
- Company Bonus
- Enhanced Pension Scheme
- Life Assurance
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Employee Assistance Programme
Aim of the role:
This role exists to bring our Sales Development Strategy to life — ensuring our teams have the confidence, skills and behaviours to deliver a warm, personable, values‑led customer journey. We are not simply selling houses. We are guiding individuals and families toward building a home — a place to belong, to grow and to thrive. Through thoughtful training, coaching and support, this role will help our sales teams embody our values of Quality, Community, Sustainability and People in every interaction.
Responsibilities:
- Sales Development Training Across the Group: Lead engaging, practical and inspiring training sessions for new and existing sales colleagues. Ensure training reflects our tone of voice: personal, warm, and transparent. Own the product and solutions training modules focusing on new house types, standard and upgraded spec, energy efficiency and ESG features.
- Building Capability and Confidence: Coach individuals and teams to strengthen skills in customer experience, emotional intelligence and value‑based selling. Support colleagues in developing confidence around sustainability features, design principles and placemaking. Help teams understand how to use data and insight to improve performance.
- Embed Customer Centricity: Work closely with site teams, customer service, marketing and sales management to ensure a joined‑up customer journey. Help sales teams understand build stages, timelines and expectations. Ensure CRM system is fully utilised and customer data is accurate and handled with care.
- Ensure Compliance and Professional Standards: Train teams on HBF standards, the New Homes Quality Code, GDPR, Anti Money Laundering and competition law. Reinforce ethical selling and transparent communication. Support managers in identifying and addressing compliance gaps.
- Support Operational Excellence: Support the rollout of new processes, systems and tools.
- Develop Training Materials and Programmes: Create clear, engaging and accessible training content. Refresh and refine materials in line with business needs, PR activity and customer insight. Support the development and delivery of a structured onboarding programme for new starters.
- Partner with Sales Leadership: Provide insight on team capability, strengths and development needs. Support Sales Managers in building a coaching culture. Contribute to quarterly and annual performance reviews with training recommendations.
Requirements:
- Proven experience in sales training, coaching or learning & development.
- Strong understanding of the new homes market or a related customer‑facing, high consideration/ value sector.
- Confident facilitator with the ability to engage and inspire diverse groups.
- Excellent communication skills — warm, clear, personable and confident.
- Strong organisational skills and the ability to manage multiple priorities.
- Comfortable using data to shape training and measure impact.
- Knowledge of compliance requirements (HBF, NHQC, GDPR, AML) or willingness to learn.
- Full U.K. driving license.
- Experience in homebuilding, property or residential development.
- Understanding of sustainability features, energy efficiency and modern methods of construction.
- Experience designing training programmes or digital learning content.
Sales Training Specialist employer: untypical
Contact Detail:
untypical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Training Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to sales training and customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Sales Training Specialist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about shaping customer experiences and supporting sales teams. Share your personal connection to our values of Quality, Community, Sustainability, and People.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Sales Training Specialist role. Highlight your experience in sales training, coaching, or learning & development, and don’t forget to mention any knowledge of compliance requirements!
Be Clear and Personable: We love a warm and transparent tone! Use clear language and keep it personable throughout your application. This will not only showcase your communication skills but also give us a taste of how you might engage with our sales teams.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at untypical
✨Know Your Stuff
Make sure you brush up on the specifics of the new homes market and compliance requirements like the New Homes Quality Code and GDPR. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand its importance.
✨Showcase Your Training Skills
Prepare examples of how you've successfully led training sessions or coached teams in the past. Highlight your ability to engage diverse groups and create a warm, personable atmosphere during training — this aligns perfectly with the company's values.
✨Emphasise Customer Centricity
Be ready to discuss how you would ensure a seamless customer journey. Think about how you can help sales teams understand build stages and timelines, and how you would use data to improve performance. This shows you’re focused on delivering a great experience for customers.
✨Bring Your Passion
Let your enthusiasm for the role shine through! Talk about why you believe in the values of Quality, Community, Sustainability, and People. Sharing your passion for helping individuals and families find their homes will resonate well with the interviewers.