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- Tasks: Lead training and development for sales teams, ensuring a customer-centric approach.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy a competitive salary, company bonus, enhanced pension, and 26 days holiday.
- Other info: Flexible location with travel across various regions in England.
- Why this job: Shape the customer journey and make a real impact in building communities.
- Qualifications: Experience in sales training and a passion for customer service required.
The predicted salary is between 50000 - 65000 £ per year.
Untypical are an ambitious housebuilder that put people and the planet at the heart of everything we do. We are dedicated to delivering the best possible standards in design, build quality, and service for our customers. We operate across four regions in England and are committed to making a positive difference in the local areas where we build new homes. We create neighbourhoods with a real lasting impact, the kind of community that people can be proud of for generations to come. We pride ourselves on being an inclusive and diverse employer of choice and building careers, not just communities.
We’re looking for talented and enthusiastic individuals who will share this passion, to join our team. Our benefits package includes:
- Company Bonus
- Enhanced Pension Scheme
- Life Assurance
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Employee Assistance Programme
This post will play a central role in shaping the experience of every customer who chooses to explore a home with us. We want our Sales teams to feel confident, capable and supported and Managers to be equipped to coach and develop them. Reporting to our Chief Sales and Marketing Officer, the post will require frequent travel to our sites and knowledge of, or willingness to quickly learn compliance requirements of New Home Ombudsman Legislation, Building Safety Act, New Homes Quality Code and our responsibilities. We are flexible on the location of applicants, but travel across the Midlands, Home Counties, Anglia, Essex and the South West is required.
Aim of the role
This role exists to bring our Sales Development Strategy to life — ensuring our teams have the confidence, skills and behaviours to deliver a warm, personable, values-led customer journey. We are not simply selling houses. We are guiding individuals and families toward building a home — a place to belong, to grow and to thrive. Through thoughtful training, coaching and support, this role will help our sales teams embody our values of Quality, Community, Sustainability and People in every interaction.
Duties will include:
- Sales Development Training Across the Group
- Lead engaging, practical and inspiring training sessions for new and existing sales colleagues
- Ensure training reflects our tone of voice: personal, warm, and transparent
- Own the product and solutions training modules focusing on new house types, standard and upgraded spec, energy efficiency and ESG features
- Building Capability and Confidence
- Coach individuals and teams to strengthen skills in customer experience, emotional intelligence and value-based selling
- Support colleagues in developing confidence around sustainability features, design principles and placemaking
- Help teams understand how to use data and insight to improve performance
- Embed Customer Centricity
- Work closely with site teams, customer service, marketing and sales management to ensure a joined-up customer journey
- Help sales teams understand build stages, timelines and expectations
- Ensure CRM system is fully utilised and customer data is accurate and handled with care
- Ensure Compliance and Professional Standards
- Train teams on HBF standards, the New Homes Quality Code, GDPR, Anti Money Laundering and competition law
- Reinforce ethical selling and transparent communication
- Support managers in identifying and addressing compliance gaps
- Support Operational Excellence
- Work closely with site teams, customer service, marketing and sales management to ensure a joined-up customer journey
- Support the rollout of new processes, systems and tools
- Develop Training Materials and Programmes
- Create clear, engaging and accessible training content
- Refresh and refine materials in line with business needs, PR activity and customer insight
- Support the development and delivery of a structured onboarding programme for new starters
- Partner with Sales Leadership
- Provide insight on team capability, strengths and development needs
- Support Sales Managers in building a coaching culture
- Contribute to quarterly and annual performance reviews with training recommendations
We are looking for the following skills and experience:
- Proven experience in sales training, coaching or learning & development
- Strong understanding of the new homes market or a related customer-facing, high consideration/value sector
- Confident facilitator with the ability to engage and inspire diverse groups
- Excellent communication skills — warm, clear, personable and confident
- Strong organisational skills and the ability to manage multiple priorities
- Comfortable using data to shape training and measure impact
- Knowledge of compliance requirements (HBF, NHQC, GDPR, AML) or willingness to learn
- Full U.K. driving license
- Experience in homebuilding, property or residential development
- Understanding of sustainability features, energy efficiency and modern methods of construction
- Experience designing training programmes or digital learning content
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
Sales Excellence Lead in London employer: untypical
Contact Detail:
untypical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Excellence Lead in London
✨Tip Number 1
Get to know the company inside out! Research untypical's values, projects, and community impact. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to sales training and customer experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on joining the team!
We think you need these skills to ace Sales Excellence Lead in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating communities and making a positive impact. Share your personal connection to our values of Quality, Community, Sustainability, and People.
Tailor Your CV: Make sure your CV is tailored to the Sales Excellence Lead role. Highlight your experience in sales training and coaching, and don’t forget to mention any knowledge you have about compliance requirements. We love seeing how your skills align with what we’re looking for!
Be Clear and Personable: Use a warm and clear tone in your written application. Remember, we’re not just looking for qualifications; we want to get a sense of who you are as a person. Make it easy for us to connect with you through your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at untypical
✨Know the Company Inside Out
Before your interview, dive deep into untypical's mission and values. Understand their commitment to sustainability and community impact. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Training Experience
Be ready to discuss your previous experience in sales training and coaching. Prepare specific examples of how you've successfully developed teams or improved customer experiences. Highlight your ability to create engaging training materials that resonate with diverse groups.
✨Demonstrate Your Knowledge of Compliance
Familiarise yourself with the compliance requirements mentioned in the job description, such as the New Homes Quality Code and GDPR. Being able to discuss these topics confidently will demonstrate your readiness to uphold the professional standards expected in this role.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their approach to customer centricity or how they measure the success of their sales training programmes. This shows you're not just interested in the role, but also in contributing to their vision.