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- Tasks: Manage customer service for new builds, ensuring quality and satisfaction.
- Company: Join untypical, a 5-star housebuilder focused on people and the planet.
- Benefits: Enjoy a bonus scheme, enhanced pension, 26 days holiday, and life assurance.
- Why this job: Make a positive impact in the housing market while ensuring excellent customer experiences.
- Qualifications: Extensive customer service experience, preferably in housebuilding or construction.
- Other info: Travel across the South West and collaborate with passionate teams.
The predicted salary is between 36000 - 60000 £ per year.
untypical are an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Company bonus scheme
- Enhanced Pension Scheme
- 26 days holiday with additional bank holidays
- Life Assurance
- Employee Assistance Programme
Aim of the role:
Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team. This post involves travel to our sites across the South West. Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints. Collaborating closely with the Regional Director as well as Sales and Site Teams, to ensure an excellent customer journey.
Responsibilities and Duties:
- Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
- Meet with customers face to face and manage customer snagging and defects through to completion in line with the New Homes Quality Code.
- Instruct and liaise with Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners.
- Monitoring and controlling the costs of remedial works.
- Understand Service Level Agreements and raise concerns to the HOCS and PD where these fall short.
- Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism.
- Contribute to ensuring Tilia retains HBF 5* builder rating.
- Attend NHBC resolution meetings as required.
We’re looking for the following skills and experience:
- Extensive Customer Service experience including new build and NHQC.
- Experience of customer service journey within housebuilding or construction.
- You must have a real passion for quality and customer satisfaction.
- Ability to meet deadlines in a timely manner.
- Strong stakeholder management skills with the ability to influence at all levels.
- Literate in the use of IT.
- Experience of working in the Construction industry and in a similar role would be beneficial.
- A full UK driving license is required for this role.
Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.
Customer Service Field Manager in Exeter employer: untypical
Contact Detail:
untypical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Field Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and customer service sectors. Attend industry events or local meet-ups to chat with people who might know about job openings at untypical or similar companies.
✨Tip Number 2
Show off your passion for quality and customer satisfaction during interviews. Share specific examples from your past experiences that highlight how you've gone above and beyond to ensure customer happiness, especially in the housebuilding sector.
✨Tip Number 3
Prepare for those face-to-face meetings! Brush up on your knowledge of the New Homes Quality Code and be ready to discuss how you would manage customer snagging and defects. This will show you're serious about the role and understand the expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the untypical team and making a positive impact in the housebuilding market.
We think you need these skills to ace Customer Service Field Manager in Exeter
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and housebuilding shine through. We want to see that you genuinely care about quality and making a positive impact in the industry.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially within the construction sector. We love seeing how your skills align with our mission to deliver top-notch homes and services.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your experiences and achievements without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at untypical
✨Know the Company Inside Out
Before your interview, take some time to research untypical and their mission. Understand their commitment to quality and customer satisfaction, as well as their approach to sustainable housebuilding. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare specific examples from your past experiences that highlight your ability to manage customer expectations and resolve issues effectively. Think about times when you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Stakeholder Management Abilities
Be ready to discuss how you've successfully collaborated with various stakeholders in previous roles. Highlight your communication skills and how you’ve influenced decisions at different levels. This is crucial for a role that involves coordinating with contractors and customers.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's future projects, their approach to health and safety, or how they measure success in customer service. This shows your genuine interest in the role and the company.