At a Glance
- Tasks: Deliver exceptional customer service and ensure a smooth customer journey.
- Company: Join an ambitious housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, and life assurance.
- Other info: Be part of a team dedicated to creating sustainable, inclusive communities.
- Why this job: Make a real impact in customer satisfaction and community building.
- Qualifications: Enthusiastic individuals with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
We have a vacancy for a Customer Services Coordinator to join our Western Regional team, based from our Exeter Office. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey
- Track SLA’s and report to Senior Coordinator & Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
Customer Service Coordinator in Exeter employer: untypical
At untypical, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that prioritises both our people and the planet. Our Exeter office offers a supportive environment where you can thrive, with ample opportunities for professional growth and a comprehensive benefits package that includes an enhanced pension scheme, generous holiday allowance, and life assurance. Join us in making a meaningful impact in the housebuilding industry while enjoying a fulfilling career dedicated to customer satisfaction and community development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Exeter
✨Tip Number 1
Get to know the company inside out! Research untypical's values and projects, so you can show how your passion for customer service aligns with their mission. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service. Think about specific examples from your past experiences that demonstrate your skills in providing excellent customer journeys.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Exeter
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about delivering a top-notch experience for our customers, just like we do at StudySmarter.
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight relevant experience and skills that align with our mission of providing excellent service and quality. We love seeing how your background fits with our values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of service we aim to provide to our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at untypical!
How to prepare for a job interview at untypical
✨Know the Company Inside Out
Before your interview, take some time to research untypical. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of a company that prioritises people and the planet.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to provide an excellent customer journey is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you handled challenges and ensured satisfaction, as this aligns perfectly with what untypical is looking for.
✨Be Ready to Discuss Improvement Ideas
Untypical values innovation and continuous improvement. Think about any ideas or procedures you could suggest to enhance customer care services. This shows that you’re proactive and ready to contribute to the team’s success right from the start.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your understanding of the role and the company’s goals. For instance, you might ask about how they measure customer satisfaction or what the team culture is like. This demonstrates your enthusiasm and engagement.
