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- Tasks: Deliver exceptional customer service and manage customer journeys with enthusiasm.
- Company: Join an ambitious housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and more.
- Why this job: Make a positive impact in the housing market while growing your career.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Be part of a dynamic team dedicated to continuous improvement.
The predicted salary is between 28800 - 43200 £ per year.
untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We\’re dedicated to delivering the best possible standards in design, build quality, and service for our customers.
We’re looking for talented and enthusiastic individuals who will share this passion, to join our team
Our benefits package includes:
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
We have a vacancy for a Customer Services Coordinator to join our Eastern Regional team, based from our Bedford Office.
The aim of the role is to provide a professional, positive and enthusiastic service to our customers
Duties will include:
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/ procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey.
- Track SLA’s and report to Senior Coordinator & Customer Care Manager.
- Help continuous improvement in customer satisfaction ratings
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.
Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.
Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
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Customer Service Coordinator employer: untypical
Contact Detail:
untypical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Research untypical and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission of being customer-focused and environmentally conscious.
✨Tip Number 2
Practice your communication skills. As a Customer Service Coordinator, you'll need to convey information clearly and positively. Role-play common scenarios with friends or family to build confidence in handling customer queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can really boost your chances of landing that job.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and reinforces your commitment to providing excellent customer service, just like untypical aims to do.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a top-notch experience for our customers.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Coordinator. Highlight any relevant experience and skills that align with our mission of delivering excellent service and quality.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at untypical
✨Know the Company Inside Out
Before your interview, take some time to research untypical. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of a customer-focused housebuilder.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to provide an excellent customer journey is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight how you prioritised tasks and ensured customer satisfaction.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to customer service and defect management. Think about potential scenarios that could arise in the role and prepare your responses. This will demonstrate your problem-solving skills and proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking SLAs, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.