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- Tasks: Coordinate customer service, ensuring a positive experience and resolving issues efficiently.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, 24/7 GP access, and retail discounts.
- Why this job: Make a real impact in customer satisfaction while working in a supportive team.
- Qualifications: Strong interpersonal skills, negotiation abilities, and some technical knowledge preferred.
- Other info: Be part of a dynamic team dedicated to creating sustainable communities.
The predicted salary is between 30000 - 42000 £ per year.
untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- 26 days holiday with additional bank holidays
- Enhanced Company Pension Scheme
- 24/7 GP
- Holiday Buy Scheme
- Life Assurance
- Retail discount portal
- Employee Assistance Programme
The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Plan, prioritise and organise workload daily
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey
- Track SLA’s and report to Senior Coordinator & Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
We’re looking for the following skills and behaviours:
- Strong interpersonal skills in dealing with internal and external customers
- Confident and able to demonstrate negotiation skills
- Ability to stay calm, professional and display patience when dealing directly with customer complaints
- Recognise the importance of customer service
- Able to evaluate and assess technical and commercial issues and make informed decisions
- Able to work independently ensuring our aftersales service is impartial
- Intermediate skills in Microsoft Excel and Word
- Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder, we are looking for talented and ambitious individuals to join our team.
Customer Service Coordinator in Bury St Edmunds employer: untypical
Contact Detail:
untypical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research untypical and Tilia Homes, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think about how you can demonstrate your strong interpersonal skills and ability to handle complaints calmly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at untypical.
We think you need these skills to ace Customer Service Coordinator in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion: When you’re writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering a top-notch experience for our customers, so share any relevant experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your interpersonal skills and any experience you have with customer complaints or aftercare services. We love seeing candidates who understand what we do and how they can contribute!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can organise and prioritise effectively, so show us you can do that in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Tilia Homes!
How to prepare for a job interview at untypical
✨Know the Company Inside Out
Before your interview, take some time to research untypical and Tilia Homes. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your strong interpersonal skills and ability to handle customer complaints. Think of specific situations where you turned a negative experience into a positive one, as this aligns perfectly with the role's focus on customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would approach common issues in customer service, especially in the context of housebuilding. Think about how you would specify remedial works or manage subcontractors, and be prepared to share your thought process during the interview.
✨Brush Up on Technical Knowledge
Since the role requires some technical understanding of housebuilding, it’s a good idea to familiarise yourself with basic concepts related to electrical and plumbing issues. This will help you feel more confident when discussing defects and specifications during the interview.
