untypical are an ambitious housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.
We’re committed to making a positive difference in the local areas we build new homes. We pride ourselves on being an inclusive and diverse employer of choice and build careers, not just communities. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits include:
- Bonus Scheme
- Enhanced pension Scheme
- Life Assurance
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Employee Assistance Programme
Role Overview
We have an opportunity for a Senior Customer Services Team Leader to join our team working from our Eastern region and based at our office in Bedford.
Aim of the role
Ensuring compliance with KPIs, quality standards, customer service expectations, within budget. Collaborating closely with the Regional Director as well as Sales and Site Teams, to uphold the untypical Customer Journey.
Duties will include:
- Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards.
- Meet with customers face to face and manage customer snagging and defects through to completion in line with the New Homes Quality Code
- Instruct and liaise with Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners
- Monitoring and controlling the costs of remedial works.
- Understand Service Level Agreements and raise concerns to the HOCS and PD were these fall short
- Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism
- Ensuring our standards are HBF 5* builder rating
- Attend NHBC resolution meetings as required
We're looking for the following skills and experience:
- Extensive Customer Service experience including residential new build and NHQC
- You must have a real passion for quality and customer satisfaction
- Ability to meet deadlines in a timely manner
- Strong stakeholder management skills with the ability to influence at all levels
- Literate in the use of IT
Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.
untypical is guided by its ambition to become the UK’s most customer-centric housebuilder. By putting people and the planet at the heart of the communities that it builds, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.
Senior Customer Service Coordinator in Bedford employer: untypical
At untypical, we pride ourselves on being an exceptional employer that prioritises both our people and the planet. Our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development within the housebuilding sector. With a comprehensive benefits package, including a bonus scheme and enhanced pension, we are committed to creating a rewarding environment where talented individuals can thrive and make a meaningful impact in delivering affordable homes across the UK.
