At a Glance
- Tasks: Deliver exceptional customer service and ensure a smooth customer journey.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and employee support.
- Other info: Opportunity to contribute to sustainable communities and improve customer satisfaction.
- Why this job: Be part of a team making a positive impact in the UK housing market.
- Qualifications: Enthusiastic individuals with a passion for customer service and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
We have a vacancy for a Customer Services Coordinator to join our Eastern Regional team, based from our Bedford Office. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey
- Track SLA’s and report to Senior Coordinator & Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
Customer Service Coordinator - 15 month fixed term in Bedford employer: untypical
At untypical, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Lead Site Manager in Exeter, you will benefit from ongoing professional development opportunities while contributing to meaningful projects that create homes for the community. Our commitment to health and safety, alongside a supportive team environment, makes us an excellent employer for those looking to make a real impact in residential housebuilding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - 15 month fixed term in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at untypical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like untypical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator - 15 month fixed term in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to untypical:Your cover letter is your chance to shine! Tell us why you want to work at untypical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at untypical!
How to prepare for a job interview at untypical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
