At a Glance
- Tasks: Deliver exceptional customer service and ensure a smooth customer journey.
- Company: Join untypical, a forward-thinking housebuilder focused on people and the planet.
- Benefits: Enjoy 26 days holiday, enhanced pension, life assurance, and employee support.
- Other info: Opportunity to contribute to sustainable communities and improve customer satisfaction.
- Why this job: Be part of a team making a positive impact in the UK housing market.
- Qualifications: Enthusiastic individuals with a passion for customer service and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We’re dedicated to delivering the best possible standards in design, build quality, and service for our customers. We’re looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our benefits package includes:
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Employee Assistance Programme
We have a vacancy for a Customer Services Coordinator to join our Eastern Regional team, based from our Bedford Office. The aim of the role is to provide a professional, positive and enthusiastic service to our customers.
Duties will include:
- Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/procedure to improve the quality of after care service in line with the Tilia Homes Customer Journey
- Track SLA’s and report to Senior Coordinator & Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet. Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
Customer Service Coordinator - 15 month fixed term in Bedford employer: untypical
At untypical, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Lead Site Manager in Exeter, you will benefit from ongoing professional development opportunities while contributing to meaningful projects that create homes for the community. Our commitment to health and safety, alongside a supportive team environment, makes us an excellent employer for those looking to make a real impact in residential housebuilding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - 15 month fixed term in Bedford
✨Tip Number 1
Get to know the company inside out! Research untypical's values and projects, so you can show how your passion aligns with their mission during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. We want to hear your thought process and how you’d ensure a positive customer journey.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and maybe even a referral, which can really boost your chances with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at untypical.
We think you need these skills to ace Customer Service Coordinator - 15 month fixed term in Bedford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about providing an excellent experience for our customers, so share any relevant experiences that highlight this.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Coordinator. Highlight your skills in communication, problem-solving, and any experience with customer satisfaction. We love seeing how your background aligns with our mission!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our untypical team!
How to prepare for a job interview at untypical
✨Know the Company Inside Out
Before your interview, take some time to research untypical. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in being part of a company that prioritises people and the planet.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to provide an excellent customer journey is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you handled challenges and ensured satisfaction, as this aligns perfectly with what untypical is looking for.
✨Be Ready to Discuss Improvement Ideas
Untypical values innovation and continuous improvement. Think about any ideas or procedures you could suggest to enhance aftercare services. Be prepared to discuss these during your interview, as it demonstrates your proactive approach and commitment to customer satisfaction.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how untypical measures success in customer satisfaction. This shows you’re not just interested in the job, but also in how you can contribute to the company's goals.
