Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of UNTIL, welcoming members and ensuring a top-notch experience.
- Company: Join UNTIL, a vibrant community focused on health and wellness for practitioners in London.
- Benefits: Enjoy 25 days holiday, private healthcare, and discounts on wellness platforms.
- Why this job: Make a real impact in a growing community while developing your skills in a supportive environment.
- Qualifications: Passion for wellbeing, front of house experience, and great communication skills are essential.
- Other info: Shift-based hours with early and late options; perfect for balancing studies or other commitments.
The predicted salary is between 24000 - 30000 £ per year.
COMMUNITY ASSOCIATE, LIVERPOOL STREET
Salary & Benefits
- £27,000
- 25 days holiday + bank holidays
- Private healthcare with Axa
- Employee credit scheme, giving you access to our members services
- Discount codes for various health and wellness platforms
- Perkbox benefits platform
Hours
These are shift based positions; early shifts require someone to be on an early shift of 5.45am – 1.15pm or a late shift of 1.15pm – 9.15pm (on site).
Who we are
We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference; the health and wellness practitioners. We do that by giving them flexible access to our network of state-of-the-art facilities and powerful support services, with no long-term tie-ins or additional overheads. UNTIL isn’t just a space, it’s a community where London’s leading self-employed wellness practitioner come together under one roof to unlock their potential, collaborate and grow.
Our clubs are used by 40+ different disciplines including personal trainers, physios, therapists, life coaches, nutritionists, dentists and doctors. We currently operate three central London clubs: Soho, Liverpool Street and Marylebone but with rapid expansion plans for 2025. Things are about to get even more exciting!
What you’ll do
We are looking for a full-time Community Associate to join us in our Liverpool Street club. Our Community Associates are the first point of contact for our members and their guests and this role is absolutely pivotal to the success of our clubs. You’ll be the face of UNTIL, being the first point of contact for anyone coming into the club and building long lasting relationships with our members and play a crucial role in ensuring they have a great experience with every visit to our clubs. There are three key components to this role:
- Deliver best-in-class service – welcome members and guests with genuine warmth and care. Be one step ahead by naturally anticipating their needs and understanding their different requirements and expectations.
- Maintain high standards – conscientiously follow UNTIL club operating procedures, brand & behaviour standards and complete daily/weekly tasks, checklists and walk-arounds. Ensure all areas within the club are clean and presentable, co-ordinating with colleagues, contractors and cleaning team to resolve issues.
- Support a thriving community – act as a community promoter and ambassador. Foster positive member experiences, behaviours and interactions. Seek member feedback to improve our services and their experiences.
What we’re looking for
- A passion for wellbeing & growth – a keen interest in being the best version of yourself. You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing. Personal growth, fitness and wellbeing mean something to you.
- Front of house experience – some experience in retail, hospitality, leisure is ideal. A friendly approachable manner, good understanding of customer service and a passion for delivering high quality service.
- The ability to multitask – excellent time management skills, calm when faced with day-to-day challenges of a busy reception area and can juggle multiple tasks at once.
- A dependable team player – build positive and trusted relationships with other team members. Operate with integrity, clarity and passion.
- Great communication skills – build a rapport with members and their guests. Display emotional intelligence and adapt your style when required.
- A robust character with a can-do approach – comfortable with being flexible and adapting when things change (as they often do in a start up!)
- A natural problem solver and doer. Organised and proactive, everyone knows that you have a handle on everything.
Equal Opportunity Statement
We are committed to ensuring equality, diversity and equity across all of our recruitment practices and we encourage applications from individuals from underrepresented backgrounds. We believe that strength lies in differences, not similarities; we recognise the unique perspective everyone contributes to our team.
UNTIL | Community Associate employer: UNTIL
Contact Detail:
UNTIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UNTIL | Community Associate
✨Tip Number 1
Familiarize yourself with UNTIL's mission and values. Understanding their commitment to health and wellness will help you connect with the team and demonstrate your passion for personal growth and community support during your interactions.
✨Tip Number 2
Highlight any front-of-house experience you have in retail or hospitality. Be ready to share specific examples of how you've provided excellent customer service and built relationships with clients, as this is crucial for the Community Associate role.
✨Tip Number 3
Prepare to discuss your multitasking abilities. Think of situations where you've successfully managed multiple tasks under pressure, as this will show your potential to thrive in a busy reception area at UNTIL.
✨Tip Number 4
Demonstrate your communication skills by being personable and approachable in all your interactions. Practice active listening and emotional intelligence, as these traits are essential for building rapport with members and guests.
We think you need these skills to ace UNTIL | Community Associate
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Community Associate position. Understand the key responsibilities and the qualities UNTIL is looking for in a candidate, such as a passion for wellbeing and front of house experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, hospitality, or retail. Emphasize any roles where you demonstrated excellent communication skills and the ability to multitask, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s mission. Share specific examples of how you've delivered exceptional service in previous roles and how you can contribute to fostering a thriving community at UNTIL.
Showcase Your Passion: In both your CV and cover letter, express your genuine interest in health and wellness. Mention any personal experiences or initiatives that demonstrate your commitment to personal growth and wellbeing, aligning with UNTIL's values.
How to prepare for a job interview at UNTIL
✨Show Your Passion for Wellbeing
Make sure to express your genuine interest in health and wellness during the interview. Share personal experiences or stories that highlight your commitment to personal growth and how it aligns with UNTIL's mission.
✨Demonstrate Customer Service Skills
Prepare examples from your previous roles in retail, hospitality, or leisure where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience for customers.
✨Emphasize Teamwork and Communication
Discuss your ability to work well within a team and build positive relationships with colleagues. Provide examples of how you've effectively communicated with team members and resolved conflicts in the past.
✨Be Ready to Adapt and Problem Solve
Since this role requires flexibility, be prepared to discuss how you've handled unexpected challenges in previous jobs. Share specific instances where you successfully adapted to change and found solutions to problems.
