At a Glance
- Tasks: Be the face of UNTIL, delivering exceptional service and building lasting relationships with members.
- Company: Join a community-focused wellness company transforming health and wellness in London.
- Benefits: Starting salary of £31,000, 25 days leave, private healthcare, and gym access.
- Other info: Flexible shifts, dynamic environment, and opportunities for personal growth.
- Why this job: Make a real impact in a vibrant community while promoting health and wellness.
- Qualifications: Passion for customer service, great communication skills, and a positive outlook.
The predicted salary is between 31000 - 31000 £ per year.
Who are UNTIL? We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference, health and wellness practitioners. We do that by giving them flexible access to our network of state-of-the-art facilities and powerful support services, with no long-term tie-ins or additional overheads. UNTIL isn’t just a space, it’s a community where London’s leading self-employed wellness practitioners come together under one roof to unlock their potential, collaborate and grow. Our clubs are used by 40 different disciplines including personal trainers, physios, therapists, life coaches, nutritionists, dentists and doctors. We currently operate four central London clubs; Soho, Liverpool Street, Marylebone and our newest site in Canary Wharf. We have further expansion plans too. Things are about to get even more exciting!
What you’ll do: We are looking for full-time Community Associates based across all of our London sites. Please note - shifts are 5.30am - 1.30pm or 1.30pm - 9.30pm therefore you must be able to get to Central London for these times. This role is 5 days per week including two Saturdays per month. Our Community Associates are the first point of contact for our members and their guests. This role is pivotal to the success of our clubs. You’ll be the face of UNTIL, deliver exceptional service, build long lasting relationships with our members and play a crucial role in ensuring they have a great experience with every visit to our clubs.
- Deliver Best-In-Class Service: be a client relationship expert and welcome members and guests with genuine warmth and care. Use your intuition to be one step ahead by naturally anticipating their needs and understanding their different requirements and expectations. Learn about UNTIL services and be able to instinctively answer queries.
- Maintain High Standards: conscientiously follow UNTIL club operating procedures, brand & behaviour standards and complete daily/weekly tasks, checklists and walk-arounds. Ensure all areas within the club are clean and presentable, coordinating with colleagues, contractors and cleaning team to resolve issues. Keep up to date with how our proposition evolves in order to educate members.
- Support a Thriving Community: act as a community promoter and ambassador. Foster positive member experiences, behaviours and interactions. Build strong emotionally connected relationships with members enabling you to deliver an intuitive service. Actively seek member feedback to improve our services and their experiences.
What we’re looking for: We look for warm and welcoming people who are adaptable, courageous, innovative, and goal-oriented to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed…a positive outlook with an ability to build authentic relationships. A track record and passion for delivering outstanding customer service. Great communication skills with the ability to adapt your style accordingly depending on the individual need. Genuinely connecting with our members, while guiding them on the experiences available. Working collaboratively to deliver exceptional service. Efficient, organized, and able to plan whilst having the flexibility to be able to respond to last-minute requests. A strong team player but also someone who demonstrates initiative and can work autonomously. Excellent verbal and written communication skills. IT system literate and confident with Microsoft Office applications. Previous experience using a clientele tool e.g., Salesforce, Hero or Hubspot would be advantageous. An affinity with the UNTIL brand - someone who deeply believes in the power of wellness and health.
What we offer: Starting salary of £31,000, 25 days annual leave + bank holidays, increasing by 1 day for each year of service (up to a maximum 30 days), Birthday day off, Private healthcare with Vitality, Perkbox benefit platform, Access to our gym space during off peak hours, Member credits redeemable against any of our practitioners.
We are committed to ensuring equality, diversity and equity across all of our recruitment practices and we encourage applications from individuals from underrepresented backgrounds. We believe that strength lies in differences, not similarities; we recognise the unique perspective everyone contributes to our team.
Community Associates - Liverpool Street, Soho, Marylebone & Canary Wharf in London employer: UNTIL
UNTIL is an exceptional employer dedicated to fostering a vibrant community of health and wellness practitioners across our central London locations. With a strong emphasis on employee growth, we offer competitive salaries, generous annual leave, and private healthcare, all within a supportive and collaborative work culture that values diversity and innovation. Join us in making health and wellness more accessible while enjoying the unique advantage of working in some of London's most dynamic areas.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associates - Liverpool Street, Soho, Marylebone & Canary Wharf in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into UNTIL's mission and values. Understanding what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Community Associate, you'll be the face of UNTIL, so role-play some scenarios with friends or family. Think about how you'd handle different member interactions and keep that warm, welcoming vibe at the forefront.
✨Tip Number 3
Be ready to showcase your adaptability! During interviews, share examples of how you've successfully navigated unexpected situations in the past. This will highlight your ability to think on your feet and maintain high standards, just like UNTIL expects.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Community Associates - Liverpool Street, Soho, Marylebone & Canary Wharf in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for health and wellness and how it aligns with our mission at UNTIL.
Tailor Your Application:Make sure to customise your application for the Community Associate role. Highlight your customer service experience and any relevant skills that match what we’re looking for. Show us why you’d be a great fit for our community!
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about joining our team. In your application, express your enthusiasm for working in a vibrant community and how you can contribute to creating amazing experiences for our members.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at UNTIL
✨Know the Brand Inside Out
Before your interview, take some time to really understand UNTIL's mission and values. Familiarise yourself with their services and how they support wellness practitioners. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to build authentic relationships and adapt your communication style to different individuals.
✨Be Ready to Discuss Teamwork
As a Community Associate, you'll need to work collaboratively with others. Be prepared to share stories that highlight your teamwork skills and how you've successfully worked with colleagues to create a positive environment. Emphasise your adaptability and initiative in these situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows that you're engaged and genuinely interested in how you can contribute to UNTIL's mission. Consider asking about their expansion plans or how they gather member feedback to improve services.
