At a Glance
- Tasks: Be the friendly face of our wellness community, delivering exceptional service and building lasting relationships.
- Company: Join UNTIL, a vibrant community for health and wellness practitioners in central London.
- Benefits: Starting salary of £27,000, private healthcare, gym access, and generous holiday allowance.
- Other info: Exciting growth plans with opportunities for personal and professional development.
- Why this job: Make a real impact in the wellness industry while growing your career in a supportive environment.
- Qualifications: Passion for customer service, great communication skills, and a love for wellness.
The predicted salary is between 27000 - 29000 £ per year.
We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people that make the difference, health and wellness practitioners. We do that by giving them flexible access to our network of state-of-the-art facilities and powerful support services, with no long-term tie-ins or additional overheads.
UNTIL isn’t just a space, it’s a community where London’s leading self-employed wellness practitioners come together under one roof to unlock their potential, collaborate and grow. Our clubs are used by 40+ different disciplines including personal trainers, physios, therapists, life coaches, nutritionists, dentists and doctors.
We currently operate three central London clubs, Soho, Liverpool Street and Marylebone. We have a new club opening in Spring 2025 with further plans to expand into 2026. Things are about to get even more exciting!
What you’ll do
We are looking for two full-time Community Associates based in either Marylebone or Soho.
Please note - shifts are 5.30am - 1.30pm or 1.30pm - 9.30pm therefore you must be able to get to Central London for these times. This role is 5 days per week including two Saturdays per month.
Our Community Associates are the first point of contact for our members and their guests. This role is pivotal to the success of our clubs. You’ll be the face of UNTIL, deliver exceptional service, build long lasting relationships with our members and play a crucial role in ensuring they have a great experience with every visit to our clubs.
There are three key components to this role:
- Deliver Best-In-Class Service - be a client relationship expert and welcome members and guests with genuine warmth and care. Use your intuition to be one step ahead by naturally anticipating their needs and understanding their different requirements and expectations. Learn about UNTIL services and be able to instinctively answer queries
- Maintain High Standards - conscientiously follow UNTIL club operating procedures, brand & behaviour standards and complete daily/weekly tasks, checklists and walk-arounds. Ensure all areas within the club are clean and presentable, coordinating with colleagues, contractors and cleaning team to resolve issues. Keep up to date with how our proposition evolves in order to educate members.
- Support a Thriving Community - act as a community promoter and ambassador. Foster positive member experiences, behaviours and interactions. Build strong emotionally connected relationships with members enabling you to deliver an intuitive service. Actively seek member feedback to improve our services and their experiences.
What we’re looking for
We look for warm and welcoming people who are adaptable, courageous, innovative, and goal-oriented to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed…a positive outlook with an ability to build authentic relationships.
- A track record and passion for delivering outstanding customer service.
- Great communication skills with the ability to adapt your style accordingly depending on the individual need. Genuinely connecting with our members, while guiding them on the experiences available.
- Working collaboratively to deliver exceptional service.
- Efficient, organized, and able to plan whilst having the flexibility to be able to respond to last-minute requests.
- A strong team player but also someone who demonstrates initiative and can work autonomously.
- Excellent verbal and written communication skills.
- IT system literate and confident with Microsoft Office applications. Previous experience using a clientele tool e.g., Salesforce, Hero or Hubspot would be advantageous.
- An affinity with the UNTIL brand - someone who deeply believes in the power of wellness and health.
What we offer
- Starting salary of £27,000 increasing to £29,000 after six months’ service
- 25 days annual leave + bank holidays, increasing by 1 day for each year of service (up to a maximum 30 days)
- Birthday day off
- Private healthcare with Vitality
- Access to our gym space during off peak hours
- Member credits redeemable against any of our practitioners
We are committed to ensuring equality, diversity and equity across all of our recruitment practices and we encourage applications from individuals from underrepresented backgrounds. We believe that strength lies in differences, not similarities; we recognise the unique perspective everyone contributes to our team.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Hospitality
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Community Associate in England employer: UNTIL
Join a vibrant health and wellness community in London, where we prioritise exceptional service and member relationships. As a Wellness Club Host & Community Advocate, you'll enjoy a supportive work culture with flexible hours, generous leave, and comprehensive training opportunities that foster personal and professional growth. This is an ideal environment for those passionate about wellness and looking to make a meaningful impact in the lives of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UNTIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UNTIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UNTIL:Your cover letter is your chance to shine! Tell us why you want to work at UNTIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UNTIL!
How to prepare for a job interview at UNTIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
