At a Glance
- Tasks: Be the friendly face of UNTIL, delivering top-notch service and building relationships with members.
- Company: UNTIL is revolutionising health and wellness by empowering practitioners in a vibrant community space.
- Benefits: Enjoy a starting salary of £27,000, private healthcare, gym access, and 25 days annual leave.
- Other info: Flexible shifts available, with opportunities for career growth as we expand our clubs.
- Why this job: Join a dynamic team, make a real impact, and grow within an exciting, expanding company.
- Qualifications: We seek warm, adaptable individuals with a passion for customer service and health trends.
The predicted salary is between 21600 - 32400 £ per year.
Who Are UNTIL?
We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people who make the difference - health and wellness practitioners.
UNTIL isn’t just a space-We are a high-performance wellness community where London’s leading self-employed practitioners build, collaborate and grow their businesses under one roof. Across our central London clubs, 40+ disciplines - from personal trainers and physiotherapists to nutritionists, therapists, dentists and doctors - call UNTIL home.
And behind every thriving practitioner is an exceptional in-club experience. That’s where you come in. This is a critical, member-facing hospitality role - as a Community Associate, you are the face of UNTIL. You are the first impression, the lasting impression, and the one who shapes each member’s experience.
You welcome with warmth, you lead with care, you operate with curiosity. You create an environment where members and their guests feel recognised, supported and valued from the moment they walk through the door.
This role sits at the heart of the club’s daily experience. You are not just running a front desk - you are shaping how our community feels.
What You’ll Do
1. Deliver Best-in-Class Hospitality.
- You set the standard for service inside the club.
- Welcome every member and guest with genuine warmth, professionalism and energy
- Learn names, preferences and patterns - building real, lasting relationships.
- Anticipate needs before they are voiced
- Respond to queries confidently and instinctively
- Handle challenges with composure and care
- Be visible, present and proactive
- Represent the UNTIL brand with pride and polish at all times.
- You don’t just greet people-you make them feel at home.
2. Champion the Daily Member Experience.
You play a central role in shaping the club’s atmosphere and experience. As Community Associate you will:
Act as the primary point of contact for member queries and requests
Build trusted relationships with practitioners
Guide members through UNTIL’s services and proposition
Ensure guests of practitioners receive a seamless, premium experience
Gather feedback naturally through conversation and insight
You understand that every interaction shapes retention, reputation and growth.
3. Maintain Premium Standards. Excellence is reflected in the details.
- Ensure reception and immediate shared areas are consistently welcoming, clean and safe Coordinate promptly with cleaning teams and contractors to resolve issues affecting member experience
- Keep front-of-house areas impeccably presented at all times
- Stay up to date with UNTIL’s services and proposition to confidently inform and support members'
- You notice what matters most to the member experience. You act with care, attention, and accountability.
4. Support a Thriving Community. UNTIL is a community - and you help energise it.
- Foster positive member interactions and professional culture.
- Encourage collaboration between practitioners
- Support in-club events and activations
- Promote a welcoming, inclusive and high-performance atmosphere
- Act as a visible ambassador of UNTIL inside and outside the club.
- You help create a space people are proud to be part of.
What We’re Looking For
This role is ideal for someone who thrives in hospitality, loves people and takes pride in high standards.
- You are naturally warm and relationship-driven
- Passionate about delivering exceptional service
- Curious about people and attentive to detail
- Highly organised and comfortable managing multiple priorities.
- Calm under pressure and solutions-oriented
- A strong communicator (written and verbal)
- Confident with systems and IT (Microsoft Office; CRM experience advantageous)
- A collaborative team player who also shows initiative
- Interested in health, wellness and community-led environments
- Most importantly — you genuinely care about people.
Why This Role Matters
Our members are self-employed practitioners building their livelihoods. Your role directly impacts:
- Their daily experience
- Their clients' experience
- Their retention
- The culture and energy of the club.
- The reputation of UNTIL
You are not just supporting operations. You are the human heartbeat of the club. And when you get it right - everyone feels it.
What We Offer:
- A leadership role inside the home of growth
- Real responsibility and exposure, as we expand
- The opportunity to shape operating standards across a scaling business
- Access to UNTIL’s state-of-the-art facilities
- Vitality Health insurance
- Perkbox benefits platform
- Member credits redeemable against practitioner services
- 25 days annual leave (increasing to 30 with service)
- An additional day off for your birthday
Community Associate in London employer: UNTIL
UNTIL is an exceptional employer dedicated to fostering a vibrant community of health and wellness practitioners in the heart of London. With a strong focus on employee growth, we offer competitive salaries, generous annual leave, and private healthcare, all within a supportive environment that values diversity and collaboration. Join us at our Soho Club, where you can make a meaningful impact while enjoying access to state-of-the-art facilities and a network of like-minded professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate in London
✨Tip Number 1
Familiarise yourself with UNTIL's mission and values. Understanding their commitment to health and wellness will help you connect with the team and demonstrate your alignment with their goals during any conversations.
✨Tip Number 2
Engage with UNTIL's community on social media. Follow their accounts, interact with their posts, and stay updated on their latest initiatives. This will not only show your genuine interest but also give you insights into their culture.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for clients, as this role heavily focuses on delivering exceptional service and building relationships.
✨Tip Number 4
Showcase your knowledge of health and wellness trends during your interactions. Being able to discuss current topics or brands in this space will highlight your passion and make you a more attractive candidate for the Community Associate role.
We think you need these skills to ace Community Associate in London
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand UNTIL's mission and values. Highlight your alignment with their goal of making health and wellness fairer and better for everyone in your application.
Tailor Your CV:Make sure your CV reflects your experience in customer service and community engagement. Use specific examples that demonstrate your ability to build relationships and deliver exceptional service, as these are key components of the Community Associate role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for health and wellness. Discuss how your skills and experiences make you a great fit for the role, particularly your adaptability and communication skills, which are essential for connecting with members.
Showcase Relevant Skills:Highlight any experience you have with IT systems or clientele tools like Salesforce or Hubspot. Mention your familiarity with health and wellbeing trends, as this will show your enthusiasm for the industry and your readiness to engage with members effectively.
How to prepare for a job interview at UNTIL
✨Show Your Passion for Wellness
Make sure to express your enthusiasm for health and wellness during the interview. Share any personal experiences or interests that align with UNTIL's mission, as this will demonstrate your genuine connection to the role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Highlight how you built relationships with clients and resolved issues, as this is crucial for a Community Associate.
✨Be Ready to Discuss Teamwork and Initiative
Think of instances where you worked collaboratively in a team but also took the initiative on your own. This role requires both skills, so be prepared to discuss how you balance them effectively.
✨Familiarise Yourself with UNTIL's Services
Research UNTIL's offerings and be ready to discuss them. Understanding their services will help you answer questions confidently and show that you're proactive about learning more about the company.
