At a Glance
- Tasks: Deliver exceptional hospitality and create a welcoming environment for members and guests.
- Company: Join UNTIL, a vibrant wellness community in central London.
- Benefits: Enjoy 25 days annual leave, health insurance, and perks like member credits.
- Other info: Great opportunity for growth in a supportive, high-performance environment.
- Why this job: Be the heartbeat of our community and make a real impact on people's wellness journeys.
- Qualifications: Passionate about hospitality, strong communication skills, and a love for people.
The predicted salary is between 30000 - 35005 £ per year.
Who Are UNTIL? We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people who make the difference - health and wellness practitioners. UNTIL isn’t just a space - we are a high-performance wellness community where London’s leading self-employed practitioners build, collaborate and grow their businesses under one roof. Across our central London clubs, 40+ disciplines - from personal trainers and physiotherapists to nutritionists, therapists, dentists and doctors - call UNTIL home.
And behind every thriving practitioner is an exceptional in-club experience. That’s where you come in. This is a critical, member-facing hospitality role - as a Community Associate, you are the face of UNTIL. You are the first impression, the lasting impression, and the one who shapes each member’s experience. You welcome with warmth, you lead with care, you operate with curiosity. You create an environment where members and their guests feel recognised, supported and valued from the moment they walk through the door. This role sits at the heart of the club’s daily experience. You are not just running a front desk - you are shaping how our community feels.
What You’ll Do
- Deliver Best-in-Class Hospitality. You set the standard for service inside the club. Welcome every member and guest with genuine warmth, professionalism and energy. Learn names, preferences and patterns - building real, lasting relationships. Anticipate needs before they are voiced. Respond to queries confidently and instinctively. Handle challenges with composure and care. Be visible, present and proactive. Represent the UNTIL brand with pride and polish at all times. You don’t just greet people - you make them feel at home.
- Champion the Daily Member Experience. You play a central role in shaping the club’s atmosphere and experience. As Community Associate you will: Act as the primary point of contact for member queries and requests. Build trusted relationships with practitioners. Guide members through UNTIL’s services and proposition. Ensure guests of practitioners receive a seamless, premium experience. Gather feedback naturally through conversation and insight. You understand that every interaction shapes retention, reputation and growth.
- Maintain Premium Standards. Excellence is reflected in the details. Ensure reception and immediate shared areas are consistently welcoming, clean and safe. Coordinate promptly with cleaning teams and contractors to resolve issues affecting member experience. Keep front-of-house areas impeccably presented at all times. Stay up to date with UNTIL’s services and proposition to confidently inform and support members. You notice what matters most to the member experience. You act with care, attention, and accountability.
- Support a Thriving Community. UNTIL is a community - and you help energise it. Foster positive member interactions and professional culture. Encourage collaboration between practitioners. Support in-club events and activations. Promote a welcoming, inclusive and high-performance atmosphere. Act as a visible ambassador of UNTIL inside and outside the club. You help create a space people are proud to be part of.
What We’re Looking For
This role is ideal for someone who thrives in hospitality, loves people and takes pride in high standards. You are naturally warm and relationship-driven. Passionate about delivering exceptional service. Curious about people and attentive to detail. Highly organised and comfortable managing multiple priorities. Calm under pressure and solutions-oriented. A strong communicator (written and verbal). Confident with systems and IT (Microsoft Office; CRM experience advantageous). A collaborative team player who also shows initiative. Interested in health, wellness and community-led environments. Most importantly — you genuinely care about people.
Why This Role Matters
Our members are self-employed practitioners building their livelihoods. Your role directly impacts: Their daily experience, their clients' experience, their retention, the culture and energy of the club, and the reputation of UNTIL. You are not just supporting operations. You are the human heartbeat of the club. And when you get it right - everyone feels it.
What We Offer:
- A leadership role inside the home of growth.
- Real responsibility and exposure, as we expand.
- The opportunity to shape operating standards across a scaling business.
- Access to UNTIL’s state-of-the-art facilities.
- Vitality Health insurance.
- Perkbox benefits platform.
- Member credits redeemable against practitioner services.
- 25 days annual leave (increasing to 30 with service).
- An additional day off for your birthday.
Locations
Community Associate in Cheshire, Warrington employer: UNTIL
UNTIL is an exceptional employer that prioritises the well-being and growth of its community, offering a vibrant work culture where hospitality and member experience are at the forefront. As a Community Associate in central London, you will enjoy access to state-of-the-art facilities, comprehensive health benefits, and opportunities for personal development while being part of a supportive team that values your contributions. With a focus on building lasting relationships and fostering a collaborative environment, UNTIL empowers you to make a meaningful impact in the lives of health and wellness practitioners and their clients.
StudySmarter Expert Advice🤫
We think this is how you could land Community Associate in Cheshire, Warrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like UNTIL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to UNTIL
Don't be shy about reaching out to UNTIL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Associate in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about UNTIL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at UNTIL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
